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JR51310: QUICKLY LAUNCHING TWO NEW PROCESS INSTANCES IN IBM PROCESS PORTAL RESULTS IN DISPLAY OF "LOADING..." INSTEAD OF THE COACH

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APAR status

  • Closed as program error.

Error description

  • To launch two new process instances, if you click a process link
    from the launchable process list twice in rapid succession, the
    task completion view, which should display the coach for a task
    from one of the launched process instances, might display
    "Loading..." instead. The coach is never displayed.
    
    PRODUCTS AFFECTED:
    IBM Business Process Manager (BPM) Advanced
    IBM BPM Standard
    IBM BPM Express
    

Local fix

  • Click the Work tab and manually select the newly created task
    that you want to work on.
    

Problem summary

  • In the task completion widget code, a callback function that
    handles switching the widget to display the coach for the
    current task being worked on does not check whether the task
    currently being displayed must be unloaded from the widget
    before the switch occurs.  Launching multiple instances in rapid
     succession could cause the callback function to erroneously
    unload the first instance's task in response to the second
    instance's task being ready for display, which is before the
    first task can be displayed and completed by the user, leaving
    the widget in a state where it would not be able to display
    either task.
    

Problem conclusion

  • A fix is available for IBM BPM V8.5.0.1 that fixes the callback
    function logic so that it unloads only the current task and only
     when you have completed that task. Then the next task is
    displayed, which is queued internally while the current task is
    being worked on.
    
    On Fix Central (http://www.ibm.com/support/fixcentral), search
    for JR51310:
    
    1. Select IBM Business Process Manager with your edition from
    the product selector, the installed version to the fix pack
    level, and your platform, and then click Continue.
    2. Select APAR or SPR, enter JR51310, and click Continue.
    
    When you download fix packages, ensure that you also download
    the readme file for each fix. Review each readme file for
    additional installation instructions and information about the
    fix.
    

Temporary fix

  • Not applicable
    

Comments

APAR Information

  • APAR number

    JR51310

  • Reported component name

    BPM STANDARD

  • Reported component ID

    5725C9500

  • Reported release

    850

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2014-09-19

  • Closed date

    2014-11-13

  • Last modified date

    2014-11-13

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    BPM STANDARD

  • Fixed component ID

    5725C9500

Applicable component levels

  • R850 PSY

       UP

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Document Information

Modified date:
13 November 2014