Direct links to fixes
APAR status
Closed as program error.
Error description
Scenario 1 - able to checkout with amount 0 Steps to reproduce it: 1) Place any item in cart 2) Go all the way to the Shipping & Billing page in the check-out flow, select a payment type and hit the next button to go to the order summary page 3) Go back and change the payment type to something else 4) Hit the back button OF THE BROWSER NOW 5) Amount is now displayed as $0.00 In step 3, it will also trigger WCS to create a new temporary PI (named as unbound PI) with nothing stored in PPCEXTDATA, then click back button on the browser, both problems occur: 1> the amount changes to zero 2> the PI has no extended data Scenario 2 - checkout properly, but in fact the PI in the database is all empty 1.- Login store 2.- Add a product to the shopping cart. 3.- Then, go to the Shopping Cart page and click on Checkout. 4.- Then, go to the Shipping & Billing Method page and select a billing method. Finally click on Back. 5.- Then, go to the Shopping Cart page click on Checkout 6.- Then, go to the Shipping & Billing Method page click on Next 7.- then, view the Order Summary page. 8.- Select in the table PPCEXTDATA, payment data is not saved, this is wrong.
Local fix
Problem summary
USERS AFFECTED: Madisons Starter Store users PROBLEM ABSTRACT: Pressing Back on the Checkout pages can cause blank entries in PPCEXTDATA and 0 amount BUSINESS IMPACT: Confusion in users and possible cart abandonment
Problem conclusion
Modify checkout logic to identify unbound PI that are added to the order for triggering payment type promotion calculations, and flag these PI as re-add so that the checkout will remove and add the PI properly. ------------------------------------------------------------- The latest available maintenance information can be obtained from the Recommended Fixes for WebSphere Commerce technote: http://www.ibm.com/support/docview.wss?rs=3046&uid=swg21261296
Temporary fix
Comments
APAR Information
APAR number
JR51276
Reported component name
WC BUS EDITION
Reported component ID
5724I3800
Reported release
700
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2014-09-16
Closed date
2014-12-02
Last modified date
2014-12-04
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
WC BUS EDITION
Fixed component ID
5724I3800
Applicable component levels
R700 PSY
UP
[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSYSYL","label":"WebSphere Commerce Enterprise"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.0","Line of Business":{"code":"LOB31","label":"WCE Watson Marketing and Commerce"}}]
Document Information
Modified date:
11 December 2021