IBM Support

JR51057: EMAIL NOTIFICATION DOES NOT CONTAIN THE NAME OF USER TASK BUT IT CONTAINS THE NAME OF THE SERVICE IMPLEMENTATION INSTEAD

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APAR status

  • Closed as program error.

Error description

  • When a user task is created, the potential owners might receive
    an email with details about that user task. This email might
    contain the task's subject or the user task's service
    implementation. It does not contain the name of the user task
    as it is modeled in the business process definition (BPD). When
    the email notification is delivered, the activity name should be
    the user task's name; however, it is the name of the service
    implementation. The actName value from the email templates
    contains the name of the service that implements the task
    instead of the name of the task itself.
    

Local fix

Problem summary

  • No additional information is available.
    

Problem conclusion

  • A fix is available for IBM BPM V8.5.0.1 that introduces the new
    replacement variable ?userTaskName? to also allow you to specify
    the user task's name as part of the email template. During the
    email notification, the variable is replaced by the name of the
    user task.
    
    On Fix Central (http://www.ibm.com/support/fixcentral), search
    for JR51057:
    
    1. Select IBM Business Process Manager with your edition from
      the product selector, the installed version to the fix pack
      level, and your platform, and then click Continue.
    
    2. Select APAR or SPR, enter JR51057, and click Continue.
    
    When you download fix packages, ensure that you also download
    the readme file for each fix. Review each readme file for
    additional installation instructions and information about the
    fix.
    
    To use the new replacement variable, complete the following
    steps:
    1. In 100Custom.xml and 99Local.xml, select the process variable
      in server > email > mail-template.
    
    2. If the process variable is unchanged, its value is
      "externalmailprocesslink_{0}.html". Complete the following
      steps:
    a. Extract the files "externalmailprocesslink_*.html" from
      "<BPM_HOME>/BPM/Lombardi/process-server/lib/
      procsrv_resources.jar"
    b. Edit those files by adding "{userTaskName}" wherever
      appropriate. For example, replace "{actName}" with
      "{userTaskName}".
    c. Save those files in
      "<BPM_HOME>/BPM/Lombardi/process-server/lib/
      procsrv_resources.jar".
    
    3. If the process variable was changed, look for the file
      that is specified in the process variable and edit the file by
      following the instructions in step 2 of this procedure.
    

Temporary fix

  • Not applicable
    

Comments

APAR Information

  • APAR number

    JR51057

  • Reported component name

    BPM ADVANCED

  • Reported component ID

    5725C9400

  • Reported release

    850

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2014-08-15

  • Closed date

    2014-10-15

  • Last modified date

    2015-01-21

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    BPM STANDARD

  • Fixed component ID

    5725C9500

Applicable component levels

  • R850 PSY

       UP

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Document Information

Modified date:
21 January 2015