JR50689: _ERR_PROCUREMENT_INVALID_SUPPLIER_COOKIE error during punch-out

7.0.0.9 for Developer Express
7.0.0.9 for Developer Professional
7.0.0.9 for Developer Enterprise
7.0.0-WS-WCServer-FP009

APAR status

• Closed as program error.

Error description

• When punch-out is configured in an environment with more than
  one server, the error below may be seen when trying to retrieve
  the SupplierCookie:
  
   _ERR_PROCUREMENT_INVALID_SUPPLIER_COOKIE
  

Local fix

Problem summary

• USERS AFFECTED:
   WebSphere Commerce v7.0 users that enable punch-out in
  clustered environments
  
   PROBLEM ABSTRACT:
   _ERR_PROCUREMENT_INVALID_SUPPLIER_COOKIE error during punch-out
  
   BUSINESS IMPACT:
   Punch-out requests fail
  
   RECOMMENDATION:
  

Problem conclusion

• Ensure push/pull cache replication is used with
  WCSharedDistributedMap:
  
   Follow step 9 on the following link to enable cache replication
  in each cluster member:
  
   Clustering with horizontal cluster members
   http://www-01.ibm.com/support/knowledgecenter/api/content/SSZLC
  2_7.0.0/com.ibm.commerce.install.doc/tasks/tighorizcluster.htm
  
   Then ensure the WCSharedDistributedMap distributed map
  subscribes to the replication domain with push/pull mode:
  
   _ERR_PROCUREMENT_INVALID_SUPPLIER_COOKIE occurs intermittently
   http://www-01.ibm.com/support/docview.wss?uid=swg21569601
  
   It's also possible that a request is received by another server
  before Dynacache has completed the replication process. The code
  has been updated with this APAR and if the cookie is not found
  in the cache,  the code will wait 100 milliseconds and try again
  until either the cookie returned or 3 seconds have passed.  This
  allows up to 3 seconds for the supplier cookie cache entry to be
  replicated and become available to the receiving code.
  
  
   -------------------------------------------------------------
   The latest available maintenance information can be obtained
  from the Recommended Fixes for WebSphere Commerce technote:
   http://www.ibm.com/support/docview.wss?rs=3046&uid=swg21261296
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  WC BUS EDITION

• Fixed component ID

  5724I3800

Applicable component levels

• R700 PSY

     UP