IBM Support

JR50387: STAFF RESOLUTION FOR HUMAN TASKS MAY NOT OCCUR UPON STAFF QUERY REFRESH

Fixes are available

Download Version 8.0.1 Fix Pack 3 for the IBM Business Process Manager products
Version 8.5 Refresh Pack 6 for the IBM Business Process Manager products

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You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • If you deleted users or groups from your user registry,
refreshed your staff queries, and thereafter recreated those
users or groups, you may observe that upon another staff query
refresh the staff queries concerned are not refreshed.

Local fix

  • 



Problem summary


    

  • If there are staff queries that rely on users or groups in the
user registry and those users or groups are deleted from the
user registry, this results in setting respective staff query
results to "nobody" during staff query refresh. If you now
recreated those users or groups, during staff query refresh, the
"nobody" flag of staff query results would need to be cleared
again. In certain scenarios this is missing and thus the staff
query refresh does not work properly.

    



Problem conclusion


    

  • A fix is available for IBM BPM 8.0.1.2 that now clears the
"nobody flag", if at least one user or group can be resolved.

On Fix Central (http://www.ibm.com/support/fixcentral), search
for JR50387:

1. Select IBM Business Process Manager with your edition from
  the product selector, the installed version to the fix pack
  level, and your platform, and then click Continue.

2. Select APAR or SPR, enter JR50387, and click Continue.

When you download fix packages, ensure that you also download
the readme file for each fix. Review each readme file for
additional installation instructions and information about the
fix.

A fix will be incorporated into a later release.

For IBM BPM V8.5.5.0 only: JR50387 is contained in interim fix
JR51941. Please download and install JR51941.

    



Temporary fix


    

  • Not applicable

    



Comments


    

  • 



APAR Information




    

  • APAR number
    JR50387
    • 

  • Reported component name
    BPM ADVANCED
    • 

  • Reported component ID
    5725C9400
    • 

  • Reported release
    801
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt / Xsystem
    • 

  • Submitted date
    2014-06-02
    • 

  • Closed date
    2016-03-09
    • 

  • Last modified date
    2016-03-09
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    

  • Fixed component name
    BPM ADVANCED
    • 

  • Fixed component ID
    5725C9400
    • 



Applicable component levels


    

  • R801  PSY
       UP
    • 








      
              
                            

              

              [{"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSFTN5","label":"IBM Business Process Manager Advanced"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"8.0.1","Line of Business":{"code":"LOB45","label":"Automation"}}]
              

                          

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            14 October 2021
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
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