Fixes are available
APAR status
Closed as program error.
Error description
After a failed process instance is resumed, its tasks show up in the Process Portal Work list but are missing from the Team Tasks list in the Team Performance dashboard. . The scenario is described as below. 0. Manager A1 is from Manager Team A, and user B1 is from User Team B. 1. Initialize a process instance and assign it to user Team B. 2. User B1 claims the task 3. A1 logins to BPM portal and checks the Team Performance dashboard. In the tab Team Task, task is listed and belongs to B1. 4. B1 works on his task, but some error occurs that make the process failed 5. A1 also finds the task has disappeared from the team task list. 6. Administrator C fixes the error and resumes the failed instance. 7. B1 continues working on his task, but does not finish it (not moving it to next stage). 8. A1 still can't find the task in the team task list. 9.a B1 finishes the task and moves to the next stage. Then A1 can find the task in the team task list. 9.b B1 reassigns the task to the someone else. Then A1 can find the task in the team task list. The issue is that the task is still missing in the team task list, even though it has been resumed and someone has worked on it. PRODUCTS AFFECTED: IBM Business Process Manager (BPM) Advanced IBM BPM Standard IBM BPM Express
Local fix
Problem summary
Tasks for resumed instances are not showing up in the Team Performance dashboard because an instance event is not fired when the instance is resumed.
Problem conclusion
A fix for IBM BPM V8.5.0.1 is available that fixes the missing task issue in the Team Performance dashboard by correctly firing a monitor event for a resumed instance. On Fix Central (http://www.ibm.com/support/fixcentral), search for JR50335: 1. Select IBM Business Process Manager with your edition from the product selector, the installed version to the fix pack level, and your platform, and then click Continue. 2. Select APAR or SPR, enter JR50335, and click Continue. When you download fix packages, ensure that you also download the readme file for each fix. Review each readme file for additional installation instructions and information about the fix.
Temporary fix
Comments
APAR Information
APAR number
JR50335
Reported component name
BPM STANDARD
Reported component ID
5725C9500
Reported release
850
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2014-05-27
Closed date
2014-07-23
Last modified date
2015-02-20
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
BPM STANDARD
Fixed component ID
5725C9500
Applicable component levels
R850 PSY
UP
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Document Information
Modified date:
14 October 2021