JR50335: RESUMED TASKS FROM A FAILED STATE DO NOT SHOW UP IN TEAM PERFORMANCE BUT DOES IN THE PROCESS PORTAL WORK LIST

Version 8.5 Refresh Pack 5 for the IBM Business Process Manager products
Version 8.5 Refresh Pack 6 for the IBM Business Process Manager products
Version 8.5.0 Fix Pack 2 for the IBM Business Process Manager products

APAR status

• Closed as program error.

Error description

• After a failed process instance is resumed, its tasks show up
  in the Process Portal Work list but are missing from the Team
  Tasks list in the Team Performance dashboard.
  .
  The scenario is described as below.
  
  0. Manager A1 is from Manager Team A, and user B1 is from User
  Team B.
  1. Initialize a process instance and assign it to user Team B.
  2. User B1 claims the task
  3. A1 logins to BPM portal and checks the Team Performance
  dashboard. In the tab Team Task, task is listed and belongs to
  B1.
  4. B1 works on his task, but some error occurs that make the
  process failed
  5. A1 also finds the task has disappeared from the team task
  list.
  6. Administrator C fixes the error and resumes the failed
  instance.
  7. B1 continues working on his task, but does not finish it (not
  moving it to next stage).
  8. A1 still can't find the task in the team task list.
  9.a B1 finishes the task and moves to the next stage. Then A1
  can find the task in the team task list.
  9.b B1 reassigns the task to the someone else. Then A1 can find
  the task in the team task list.
  
  The issue is that the task is still missing in the team task
  list, even though it has been resumed and someone has worked on
  it.
  
  PRODUCTS AFFECTED:
  IBM Business Process Manager (BPM) Advanced
  IBM BPM Standard
  IBM BPM Express
  

Local fix

Problem summary

• Tasks for resumed instances are not showing up in the Team
  Performance dashboard because an instance event is not fired
  when the instance is  resumed.
  

Problem conclusion

• A fix for IBM BPM V8.5.0.1 is available that fixes the missing
  task issue in the Team Performance dashboard by correctly firing
   a monitor event for a resumed instance.
  
  On Fix Central (http://www.ibm.com/support/fixcentral), search
  for JR50335:
  1. Select IBM Business Process Manager with your edition from
  the product selector, the installed version to the fix pack
  level, and your platform, and then click Continue.
  2. Select APAR or SPR, enter JR50335, and click Continue.
  
  When you download fix packages, ensure that you also download
  the readme file for each fix. Review each readme file for
  additional installation instructions and information about the
  fix.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  BPM STANDARD

• Fixed component ID

  5725C9500

Applicable component levels

• R850 PSY

     UP