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JR50328: AN ERROR MESSAGE IS DISPLAYED WHEN USING PROCESS PORTAL IN SINGLE SIGN ON ENVIRONMENTS

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You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • When you log on to IBM Process Portal in single sign-on
    environments, such as SPNEGO, an error message is displayed. The
     error message reads "The page you requested is not available."
    

Local fix

Problem summary

  • The com_ibm_bpm_process_portal_hash cookie is missing. This
    cookie is created in the login.jsp page only. In single sign-on
    environments, the login.jsp is not the only point of entry into
    Process Portal. If a user is already authenticated by an
    application other than Process Portal,  the login.jsp is not
    presented to the user and, therefore, the
    com_ibm_bpm_process_portal_hash cookie is not created. This
    missing cookie causes page navigation to fail.
    

Problem conclusion

  • A fix is available for IBM BPM V8.5.0.1 and V8.5.5.0 that
    ensures
    the
    error
    message is not displayed.
    
    On Fix Central (http://www.ibm.com/support/fixcentral), search
    for JR50328:
    1. Select IBM Business Process Manager with your edition from
    the product selector, the installed version to the fix pack
    level, and your platform, and then click Continue.
    2. Select APAR or SPR, enter JR50328, and click Continue.
    
    When you download fix packages, ensure that you also download
    the readme file for each fix. Review each readme file for
    additional installation instructions and information about the
    fix.
    

Temporary fix

Comments

APAR Information

  • APAR number

    JR50328

  • Reported component name

    BPM STANDARD

  • Reported component ID

    5725C9500

  • Reported release

    850

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2014-05-23

  • Closed date

    2014-12-06

  • Last modified date

    2014-12-06

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    BPM STANDARD

  • Fixed component ID

    5725C9500

Applicable component levels

  • R850 PSY

       UP

  • R855 PSY

       UP

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Document Information

Modified date:
06 December 2014