IBM Support

JR49759: Memory leak on Search server due to Searchers not closing

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You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • On the Search server, it can be observed the Java memory heap is
    always growing over time.  On examining the heap contents, it
    can be seen that each Core has more Searchers than necessary.
    Old Searchers are not getting cleaned up, causing them to remain
     in memory, increasing the used memory.
     One potential cause of this is improper error handling; when an
    error is thrown, a reference to the searcher is not properly
    closed. This results in the searcher not being removed from
    memory after it becomes obsolete.
    

Local fix

  • Regular restarts on the Search server will reset the memory
    usage, clearing any Searchers which failed to close.
    

Problem summary

  • USERS AFFECTED:
     WebSphere Commerce users who have enabled Commerce Search
    
     PROBLEM ABSTRACT:
     Memory leak on Search server due to Searchers not closing
    
     BUSINESS IMPACT:
     The Search server will have performance issues when the memory
    is low, possibly running out of memory, causing application
    outages.
    
     RECOMMENDATION:
    

Problem conclusion

  • This APAR corrects error handling on the search server to
    properly close out references to searchers.
     -------------------------------------------------------------
     The latest available maintenance information can be obtained
    from the Recommended Fixes for WebSphere Commerce technote:
     http://www.ibm.com/support/docview.wss?rs=3046&uid=swg21261296
    

Temporary fix

Comments

APAR Information

  • APAR number

    JR49759

  • Reported component name

    WC BUS EDITION

  • Reported component ID

    5724I3800

  • Reported release

    700

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2014-03-26

  • Closed date

    2014-07-17

  • Last modified date

    2014-11-03

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    WC BUS EDITION

  • Fixed component ID

    5724I3800

Applicable component levels

  • R700 PSY

       UP

[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSYSYL","label":"WebSphere Commerce Enterprise"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.0","Line of Business":{"code":"LOB31","label":"WCE Watson Marketing and Commerce"}}]

Document Information

Modified date:
11 December 2021