APAR status
Closed as program error.
Error description
On the Search server, it can be observed the Java memory heap is always growing over time. On examining the heap contents, it can be seen that each Core has more Searchers than necessary. Old Searchers are not getting cleaned up, causing them to remain in memory, increasing the used memory. One potential cause of this is improper error handling; when an error is thrown, a reference to the searcher is not properly closed. This results in the searcher not being removed from memory after it becomes obsolete.
Local fix
Regular restarts on the Search server will reset the memory usage, clearing any Searchers which failed to close.
Problem summary
USERS AFFECTED: WebSphere Commerce users who have enabled Commerce Search PROBLEM ABSTRACT: Memory leak on Search server due to Searchers not closing BUSINESS IMPACT: The Search server will have performance issues when the memory is low, possibly running out of memory, causing application outages. RECOMMENDATION:
Problem conclusion
This APAR corrects error handling on the search server to properly close out references to searchers. ------------------------------------------------------------- The latest available maintenance information can be obtained from the Recommended Fixes for WebSphere Commerce technote: http://www.ibm.com/support/docview.wss?rs=3046&uid=swg21261296
Temporary fix
Comments
APAR Information
APAR number
JR49759
Reported component name
WC BUS EDITION
Reported component ID
5724I3800
Reported release
700
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2014-03-26
Closed date
2014-07-17
Last modified date
2014-11-03
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
WC BUS EDITION
Fixed component ID
5724I3800
Applicable component levels
R700 PSY
UP
[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSYSYL","label":"WebSphere Commerce Enterprise"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.0","Line of Business":{"code":"LOB31","label":"WCE Watson Marketing and Commerce"}}]
Document Information
Modified date:
11 December 2021