JR49599: MISLEADING "USER LOGGED OUT" MESSAGE IN PROCESS PORTAL WHEN THE WEB SESSION TIMES OUT FOR THE MODULE

Version 8.5 Refresh Pack 5 for the IBM Business Process Manager products
Download Version 8.0.1 Fix Pack 3 for the IBM Business Process Manager products
Version 8.5.0 Fix Pack 2 for the IBM Business Process Manager products

APAR status

• Closed as program error.

Error description

• Misleading "User Logged Out" message in Process Portal when the
  web session times out for the module.
  

Local fix

• The web session timeout value can be increased to reduce the
  frequency of the error occurrence.
  

Problem summary

• After a period of inactivity, longer than the web session
  timeout specified for the web module, user gets the following
  logged out error message:
  
  "You have been automatically logged out for security reasons.
  Unfortunately, because of this we are unable to save your
  information at this time. Please run this task again to save
  your information."
  
  This message is misleading since it is only the web session
  which has timed out, but the user can continue to work with
  Process Portal without re-login. The message should instead
  notify about the web session expiration.
  

Problem conclusion

• The message has been changed to
  
  "BPM has been unable to retrieve data from your web session. It
  may have expired."
  
  FIX AVAILABILITY:
  iFix for 8.0.1.2 is/will be available on Fix Central; search for
  APAR JR49599 at http://www.ibm.com/support/fixcentral/
  iFix for 8.5.0.0 is/will be available on Fix Central; search for
  APAR JR49599 at http://www.ibm.com/support/fixcentral/
  iFix for 8.5.0.1 is/will be available on Fix Central; search for
  APAR JR49599 at http://www.ibm.com/support/fixcentral/
  Fix is also targetted for inclusion in next fixpack for
  BPM V8.0.1
  
  When obtaining any of the above fixes, be sure to download the
  accompanying readme, for itself, and any prerequisite fixes, and
  review them thoroughly.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  BPM STANDARD

• Fixed component ID

  5725C9500

Applicable component levels

• R801 PSY

     UP

• R850 PSY

     UP