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JR49599: MISLEADING "USER LOGGED OUT" MESSAGE IN PROCESS PORTAL WHEN THE WEB SESSION TIMES OUT FOR THE MODULE

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APAR status

  • Closed as program error.

Error description

  • Misleading "User Logged Out" message in Process Portal when the
    web session times out for the module.
    

Local fix

  • The web session timeout value can be increased to reduce the
    frequency of the error occurrence.
    

Problem summary

  • After a period of inactivity, longer than the web session
    timeout specified for the web module, user gets the following
    logged out error message:
    
    "You have been automatically logged out for security reasons.
    Unfortunately, because of this we are unable to save your
    information at this time. Please run this task again to save
    your information."
    
    This message is misleading since it is only the web session
    which has timed out, but the user can continue to work with
    Process Portal without re-login. The message should instead
    notify about the web session expiration.
    

Problem conclusion

  • The message has been changed to
    
    "BPM has been unable to retrieve data from your web session. It
    may have expired."
    
    FIX AVAILABILITY:
    iFix for 8.0.1.2 is/will be available on Fix Central; search for
    APAR JR49599 at http://www.ibm.com/support/fixcentral/
    iFix for 8.5.0.0 is/will be available on Fix Central; search for
    APAR JR49599 at http://www.ibm.com/support/fixcentral/
    iFix for 8.5.0.1 is/will be available on Fix Central; search for
    APAR JR49599 at http://www.ibm.com/support/fixcentral/
    Fix is also targetted for inclusion in next fixpack for
    BPM V8.0.1
    
    When obtaining any of the above fixes, be sure to download the
    accompanying readme, for itself, and any prerequisite fixes, and
    review them thoroughly.
    

Temporary fix

Comments

APAR Information

  • APAR number

    JR49599

  • Reported component name

    BPM ADVANCED

  • Reported component ID

    5725C9400

  • Reported release

    850

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2014-03-11

  • Closed date

    2014-05-14

  • Last modified date

    2014-05-14

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    BPM STANDARD

  • Fixed component ID

    5725C9500

Applicable component levels

  • R801 PSY

       UP

  • R850 PSY

       UP

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Document Information

Modified date:
14 May 2014