JR49374: UNABLE TO WORK WITH USER ATTRIBUTES AFTER CLEANING UP OR DELETING SNAPSHOTS USING IBM BPM ADMIN COMMANDS

Version 8.5 Refresh Pack 5 for the IBM Business Process Manager products
Download Version 8.0.1 Fix Pack 3 for the IBM Business Process Manager products
Version 8.5.0 Fix Pack 2 for the IBM Business Process Manager products

APAR status

• Closed as program error.

Error description

• If you use user attribute definitions in your process
  applications and assigned them to users, you might receive the
  following message after you run the BPMSnapshotCleanup command
  in Process Center or the BPMDeleteSnapshot command in Process
  Server:
  CWLLG1414E: An Exception occurred while getting user attributes.
  

Local fix

• Yes. You can resolve the issue by modifying each user attribute
  definition in your process application and saving it. The saved
  revisions force previously deleted entries to be re-created. The
  new snapshot must be deployed to Process Server.
  

Problem summary

• If you use user attribute definitions in your process
  applications and assigned them to users, you might receive the
  following message after you run the BPMSnapshotCleanup command
  in Process Center or the BPMDeleteSnapshot command in Process
  Server:
  CWLLG1414E: An Exception occurred while getting user attributes.
  
  PROBLEM DETAILED DESCRIPTION
  You might experience this issue in either of the following
  scenarios:
  
  * When you log in to IBM Process Portal and the user attributes
  are read from the database
  
  * When you view the user attributes in the Process Admin Console
  
  This issue occurs because deleting snapshots by using the
  BPMSnapshotCleanup command or the BPMDeleteSnapshot command
  deletes entries in LSW_RT_USER_ATTRIBUTE_DEF. This table is used
  to link between the user attributes and their definitions.
  Without this link, user attributes cannot be retrieved and you
  receive message CWLLG1414E.
  
  In addition, you receive the following
  java.lang.NullPointerException because the runtime environment
  always expects to find an entry in LSW_RT_USER_ATTRIBUTE_DEF:
  at com.lombardisoftware.server.ejb.security.SecurityCore.
    getUserAttributes(SecurityCore.java:737)
  at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
  at sun.reflect.NativeMethodAccessorImpl.invoke
    (NativeMethodAccessorImpl.java:60)
  at sun.reflect.DelegatingMethodAccessorImpl.invoke
    (DelegatingMethod AccessorImpl.java:37)
  at java.lang.reflect.Method.invoke(Method.java:611)
  ...
  

Problem conclusion

• A fix is available for IBM BPM V7.5.1, V8.0.1, and V8.5.0 that
  repairs the database if the issue already existed in the
  database and prevents the situation from occurring in the
  future.
  
  After you install this fix, an asynchronous repair is performed
  at the next server startup. The repair action creates the
  missing entries in LSW_RT_USER_ATTRBUTE_DEF for each process
  application and snapshot. With this fix installed, you can use
  the BPMSnapshotCleanup and BPMDeleteSnapshot commands to safely
  delete snapshots without disabling the information that links
  each user attribute value to its definition.
  
  On Fix Central (http://www.ibm.com/support/fixcentral), search
  for JR49374:
  
  1. Select IBM Business Process Manager with your edition from
  the product selector, the installed version to the fix pack
  level, and your platform, and then click Continue.
  
  2. Select APAR or SPR, enter JR49374, and click Continue.
  When you download fix packages, ensure that you also download
  the readme file for each fix. Review each readme file for
  additional installation instructions and information about the
  fix.
  
  In addition to this interim fix, install the other interim fixes
  that are required for the BPMDeleteSnapshot and
  BPMSnapshotCleanup commands, which are listed in "Issues with
  BPMDeleteSnapshot and BPMSnapshotCleanup commands in IBM
  Business Process Manager (BPM)"
  (http://www.ibm.com/support/docview.wss?uid=swg21669992).
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  BPM STANDARD

• Fixed component ID

  5725C9500

Applicable component levels

• R751 PSY

     UP

• R801 PSY

     UP

• R850 PSY

     UP