JR48718: CMVC 233007 - Order notification e-mails are not sent to customers for scheduled orders

7.0.0-WS-WCServer-FP009
WebSphere Commerce Version 7.0.0.8 Fix Pack
WebSphere Commerce Version 7.0.0.9 Fix Pack

APAR status

• Closed as program error.

Error description

• When a customer submits a scheduled or recurring order by
  calling AjaxOrderProcessServiceOrderSchedule or
  OrderProcessServiceOrderSchedule, an instance of the
  ScheduledOrderProcessCmd job is scheduled to run at the time
  specified. This job might not contain the proper parameters to
  flag the OrderProcessCmd to send an order notification e-mail to
   the customer (i.e. notifyShopper=1 and notifyOrderSubmitted=1)
  

Local fix

Problem summary

• USERS AFFECTED:
  WebSphere Commerce users on v7.0 leveraging scheduled or
  recurring orders.
  
  PROBLEM ABSTRACT:
  Order notification e-mails are not sent to customers for
  scheduled orders
  
  BUSINESS IMPACT:
  Customers may not be notified of their order(s) being processed
  if scheduled.
  
  RECOMMENDATION:
  

Problem conclusion

• With this fix, the notifyShopper=1 and notifyOrderSubmitted=1
  parameters are automatically added to the
  ScheduledOrderProcessCmd job in SCHCONFIG if these parameters
  are passed to AjaxOrderProcessServiceOrderSchedule or
  OrderProcessServiceOrderSchedule.
  
  -------------------------------------------------------------
  The latest available maintenance information can be obtained
  from the Recommended Fixes for WebSphere Commerce technote:
  http://www.ibm.com/support/docview.wss?rs=3046&uid=swg21261296
  

Temporary fix

• Manually add the parameters notifyShopper=1 and
  notifyOrderSubmitted=1 to the ScheduledOrderProcessCmd job using
  the WebSphere Commerce Administration Console.
  

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  WC BUS EDITION

• Fixed component ID

  5724I3800

Applicable component levels

• R700 PSY

     UP