IBM Support

JR48718: CMVC 233007 - Order notification e-mails are not sent to customers for scheduled orders

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You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • When a customer submits a scheduled or recurring order by
    calling AjaxOrderProcessServiceOrderSchedule or
    OrderProcessServiceOrderSchedule, an instance of the
    ScheduledOrderProcessCmd job is scheduled to run at the time
    specified. This job might not contain the proper parameters to
    flag the OrderProcessCmd to send an order notification e-mail to
     the customer (i.e. notifyShopper=1 and notifyOrderSubmitted=1)
    

Local fix

Problem summary

  • USERS AFFECTED:
    WebSphere Commerce users on v7.0 leveraging scheduled or
    recurring orders.
    
    PROBLEM ABSTRACT:
    Order notification e-mails are not sent to customers for
    scheduled orders
    
    BUSINESS IMPACT:
    Customers may not be notified of their order(s) being processed
    if scheduled.
    
    RECOMMENDATION:
    

Problem conclusion

  • With this fix, the notifyShopper=1 and notifyOrderSubmitted=1
    parameters are automatically added to the
    ScheduledOrderProcessCmd job in SCHCONFIG if these parameters
    are passed to AjaxOrderProcessServiceOrderSchedule or
    OrderProcessServiceOrderSchedule.
    
    -------------------------------------------------------------
    The latest available maintenance information can be obtained
    from the Recommended Fixes for WebSphere Commerce technote:
    http://www.ibm.com/support/docview.wss?rs=3046&uid=swg21261296
    

Temporary fix

  • Manually add the parameters notifyShopper=1 and
    notifyOrderSubmitted=1 to the ScheduledOrderProcessCmd job using
    the WebSphere Commerce Administration Console.
    

Comments

APAR Information

  • APAR number

    JR48718

  • Reported component name

    WC BUS EDITION

  • Reported component ID

    5724I3800

  • Reported release

    700

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2013-12-05

  • Closed date

    2014-01-21

  • Last modified date

    2014-01-22

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    WC BUS EDITION

  • Fixed component ID

    5724I3800

Applicable component levels

  • R700 PSY

       UP

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Document Information

Modified date:
22 January 2014