Direct links to fixes
APAR status
Closed as program error.
Error description
When a customer submits a scheduled or recurring order by calling AjaxOrderProcessServiceOrderSchedule or OrderProcessServiceOrderSchedule, an instance of the ScheduledOrderProcessCmd job is scheduled to run at the time specified. This job might not contain the proper parameters to flag the OrderProcessCmd to send an order notification e-mail to the customer (i.e. notifyShopper=1 and notifyOrderSubmitted=1)
Local fix
Problem summary
USERS AFFECTED: WebSphere Commerce users on v7.0 leveraging scheduled or recurring orders. PROBLEM ABSTRACT: Order notification e-mails are not sent to customers for scheduled orders BUSINESS IMPACT: Customers may not be notified of their order(s) being processed if scheduled. RECOMMENDATION:
Problem conclusion
With this fix, the notifyShopper=1 and notifyOrderSubmitted=1 parameters are automatically added to the ScheduledOrderProcessCmd job in SCHCONFIG if these parameters are passed to AjaxOrderProcessServiceOrderSchedule or OrderProcessServiceOrderSchedule. ------------------------------------------------------------- The latest available maintenance information can be obtained from the Recommended Fixes for WebSphere Commerce technote: http://www.ibm.com/support/docview.wss?rs=3046&uid=swg21261296
Temporary fix
Manually add the parameters notifyShopper=1 and notifyOrderSubmitted=1 to the ScheduledOrderProcessCmd job using the WebSphere Commerce Administration Console.
Comments
APAR Information
APAR number
JR48718
Reported component name
WC BUS EDITION
Reported component ID
5724I3800
Reported release
700
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2013-12-05
Closed date
2014-01-21
Last modified date
2014-01-22
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
WC BUS EDITION
Fixed component ID
5724I3800
Applicable component levels
R700 PSY
UP
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Document Information
Modified date:
22 January 2014