IBM Support

JR48600: USING THE IPAD, CUSTOMER EXPERIENCES ISSUES USING THE KEYBOARD

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You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • The customer is experiencing problems when loading the Coach on
    the iPad. They tried the replicate scenario with 2 different
    iPads (they both had different OS and specs) and both
    experienced the issue.
    Additionally, there were slight differences in the results. The
    iOS 7 shows the keyboard is shaking violently back and forth,
    whereas the iOS 6 shows the keyboard as non-responsive.
    It has been reported the customer is using the Safari browser.
    

Local fix

  • N/A
    

Problem summary

  • The software keyboard on an iPad is shown and then hidden for
    each Text control within a Table when the coach is first
    displayed.
    

Problem conclusion

  • A fix is available for IBM BPM 8.0.1.1 that modifies the Text
    control to prevent the software keyboard from being displayed.
    
    On Fix Central (http://www.ibm.com/support/fixcentral), search
    for superseding
    APAR JR48656:
    
        1. Select IBM Business Process Manager with your edition
    from the product selector, the installed version to the fix pack
    level, and your platform, and then click Continue.
        2. Select APAR or SPR, enter JR48656, and click Continue.
    
    A fix is also available for IBM BPM 8.0.1.2. On Fix Central,
    search for superseding APAR JR48893, and follow instructions
    above.
    
    A fix is also available for IBM BPM 8.0.1.2. On Fix Central,
    search for superseding APAR JR49642, and follow instructions
    above.
    
    When you download fix packages, ensure that you also download
    the readme file for each fix. Review each readme file for
    additional installation instructions and information about the
    fix.
    

Temporary fix

Comments

APAR Information

  • APAR number

    JR48600

  • Reported component name

    BPM ADVANCED

  • Reported component ID

    5725C9400

  • Reported release

    801

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2013-11-22

  • Closed date

    2013-12-20

  • Last modified date

    2014-06-10

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    BPM ADVANCED

  • Fixed component ID

    5725C9400

Applicable component levels

  • R801 PSY

       UP

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Document Information

Modified date:
10 June 2014