IBM Support

JR48590: HELP LINKS ARE NOT WORKING IN PROCESS CENTER

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You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • Help links in the Process Center console are not working. When
    a user clicks on any help link, nothing happens. The help page
    does not open in the browser and no error is displayed.
    

Local fix

  • n/a
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:  Users of IBM BPM Express, Standard and      *
    *                  Advanced.                                   *
    ****************************************************************
    * PROBLEM DESCRIPTION: Users are unable to access IBM BPM      *
    *                      online help from within Process         *
    *                      Center.                                 *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    Users might experience problems while trying to access online
    help from within Process Center or other IBM BPM components
    such as Process Portal or Process Admin Console.  This is due
    to an issue with the files installed with the product that are
    required by online help.
    

Problem conclusion

  • This APAR provides corrected versions of the files that are
    required by online help.
    
    FIX AVAILABILITY:
    A fix for IBM BPM V8500 is available on Fix Central:
    http://www.ibm.com/support/fixcentral
    After you select the product group, product, installed
    version, and platform, click Continue and then select APAR or
    SPR, enter JR48590, and click Continue.
    
    When downloading fix packages, ensure that you also download
    the readme file for each fix. Review each readme file for
    additional installation instructions and information about the
    fix.
    

Temporary fix

Comments

APAR Information

  • APAR number

    JR48590

  • Reported component name

    BPM ADVANCED

  • Reported component ID

    5725C9400

  • Reported release

    850

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2013-11-22

  • Closed date

    2014-01-14

  • Last modified date

    2014-03-06

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    BPM ADVANCED

  • Fixed component ID

    5725C9400

Applicable component levels

  • R800 PSY

       UP

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Document Information

Modified date:
06 March 2014