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JR48515: WITH RUNTIME PROVISIONING ENABLED, CANNOT LOG IN TO PROCESS CENTER, PROCESS PORTAL, OR PROCESS ADMIN

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APAR status

  • Closed as program error.

Error description

  • In IBM Business Process Manager V8.0.1.2 or V8.5.0.1, if
    WebSphere Application Server runtime provisioning is enabled,
    users receive an HTTP 500 error ("Error 500:
    java.lang.NullPointerException" is displayed in the browser)
    when they log in to Process Center, Process Portal, and the
    Process Admin Console. Additionally, a NullPointerException
    and the following stack trace are written to the SystemOut.log
    file on the server or cluster where the corresponding
    application is deployed:
    
    [12/19/13 14:26:09:625 EST] 0000006e ServletWrappe E
    com.ibm.ws.webcontainer.servlet.ServletWrapper service
    SRVE0068E: An exception was thrown by one of the service
    methods of the servlet [/jsp/index.jsp] in application
    [IBM_BPM_Portal_MINZHAOVMTORNode04_server1]. Exception created
    : [java.lang.NullPointerException
     at
    com.lombardisoftware.portal.utils.ContextRootUtils.getAllContext
    Roots(ContextRootUtils.java:15)
     at com.ibm._jsp._index._jspService(_index.java:261)
     at
    com.ibm.ws.jsp.runtime.HttpJspBase.service(HttpJspBase.java:99)
     at javax.servlet.http.HttpServlet.service(HttpServlet.java:668)
     at
    com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWr
    apper.java:1230)
     at
    com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(Ser
    vletWrapper.java:779)
     at
    com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(Ser
    vletWrapper.java:478)
     at
    com.ibm.ws.webcontainer.servlet.ServletWrapperImpl.handleRequest
    (ServletWrapperImpl.java:178)
     at
    com.ibm.wsspi.webcontainer.servlet.GenericServletWrapper.handleR
    equest(GenericServletWrapper.java:122)
     at
    com.ibm.ws.jsp.webcontainerext.AbstractJSPExtensionServletWrappe
    r.handleRequest(AbstractJSPExtensionServletWrapper.java:205)
     at
    com.ibm.ws.webcontainer.filter.WebAppFilterChain.invokeTarget(We
    bAppFilterChain.java:136)
     at
    com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebApp
    FilterChain.java:97)
     at
    com.ibm.bpm.social.servlet.filters.CachingFilter.doFilter(Cachin
    gFilter.java:69)
     at
    com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(Fi
    lterInstanceWrapper.java:195)
     at
    com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebApp
    FilterChain.java:91)
    . . .
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:  IBM BPM V8.5 Advanced, Standard, and        *
    *                  Express                                     *
    ****************************************************************
    * PROBLEM DESCRIPTION: In the IBM BPM V8.0.1.2 fix pack, the   *
    *                      Process Center, Process Portal, and     *
    *                      Process Admin Console components        *
    *                      depend on the Context Root Service of   *
    *                      Business Process Manager, which is a    *
    *                      new runtime component, and this         *
    *                      component does not start                *
    *                      automatically when the runtime          *
    *                      provisioning feature is enabled for     *
    *                      the WebSphere Application Server.       *
    *                      Therefore, when you log in to Process   *
    *                      Center, Process Portal or Process       *
    *                      Admin Console, you might encounter      *
    *                      problems and a NullPointerException     *
    *                      might be logged in the SystemOut.log    *
    *                      file on the server or cluster where     *
    *                      the corresponding application is        *
    *                      deployed.                               *
    *                      Runtime provisioning is not supported   *
    *                      for IBM BPM, but the Context Root       *
    *                      Service should always start             *
    *                      regardless of whether provisioning is   *
    *                      enabled.                                *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    If the Start components as needed option is enabled in the
    administrative console, you might encounter problems logging
    into Process Center, Process Portal, or Process Admin Console.
    

Problem conclusion

  • When the fix is applied, the metadata that is associated with
    the context root configuration component is modified so that
    it starts automatically, even if the runtime provisioning
    feature of the application server is enabled.
    
    To get the fix, go to Fix Central
    (http://www.ibm.com/support/fixcentral) and search for JR48515:
    
    1. Select the product group, product, installed version, and
    platform, click Continue.
    2. Select APAR or SPR, enter JR48515, and click Continue.
    
    When downloading fix packages, ensure that you also download
    the readme file for each fix. Review each readme file for
    additional installation instructions and information about the
    fix.
    

Temporary fix

  • Yes. In the administrative console: select Application servers
    > ServerName page[server1] and clear the Start components as
    needed option.
    

Comments

APAR Information

  • APAR number

    JR48515

  • Reported component name

    BPM ADVANCED

  • Reported component ID

    5725C9400

  • Reported release

    801

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2013-11-14

  • Closed date

    2013-12-19

  • Last modified date

    2014-01-06

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    BPM ADVANCED

  • Fixed component ID

    5725C9400

Applicable component levels

  • R800 PSY

       UP

[{"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSFTN5","label":"IBM Business Process Manager Advanced"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"8.0.1","Edition":"","Line of Business":{"code":"LOB36","label":"IBM Automation"}}]

Document Information

Modified date:
06 January 2014