JR48241: CMVC 231682 - E-Marketing Spots included in an e-mail template do not display when the e-mail is sent from a dialog activity.

APAR status

• Closed as program error.

Error description

• When a customer enables tracking in an e-mail template by
  selecting  Record all e-mails opened and links clicked  with an
  external analytics provider, and the e-mail template includes
  e-Marketing Spots, then the e-mail content will not be correct
  if the e-mail is sent through a dialog activity. The e-Marketing
   Spot content will not be displayed in the e-mail, and a
  NullPointerException similar to the following will appear in the
   logs:
  
      java.lang.NullPointerException
        at java.net.URLEncoder.encode(URLEncoder.java:208)
        at
  com.ibm.commerce.emarketing.utils.EmailTemplateUtil.getCampaignP
  arameterValues(EmailTemplateUtil.java:377)
        at
  com.ibm.commerce.emarketing.utils.EmailTemplateUtil.getImageRequ
  estURLForEMSpot(EmailTemplateUtil.java:605)
        at
  com.ibm.commerce.emarketing.emailtemplate.tag.TagEMSpot.getTagVa
  lue(TagEMSpot.java:132)
        at
  com.ibm.commerce.emarketing.emailtemplate.tag.TagEngineImpl.pars
  e(TagEngineImpl.java:234)
        at
  com.ibm.commerce.emarketing.emailtemplate.tag.TagEngineImpl.rend
  erEmailContent(TagEngineImpl.java:115)
  

Local fix

Problem summary

• USERS AFFECTED:
   WebSphere Commerce users on v7 who use e-Marketing Spots in
  e-mail templates and track the results
  
   PROBLEM ABSTRACT:
   E-Marketing Spots included in an e-mail template do not display
  when the e-mail is sent from a dialog activity.
  
   BUSINESS IMPACT:
   E-mails sent to customers do not include all the desired
  content.
  
   RECOMMENDATION:
  

Problem conclusion

• When a marketing e-mail is sent, an entry is created in the
  EMLPROMO database table. An exception was raised because the
  dialog activity was not updated to have an association to the
  newly created  EMLPROMO entry.  The marketing e-mail logic was
  fixed to update the dialog activity to have an association in
  the DMELEMENTNVP database table with the newly created  EMLPROMO
   entry.
  
   -------------------------------------------------------------
   The latest available maintenance information can be obtained
  from the Recommended Fixes for WebSphere Commerce technote:
   http://www.ibm.com/support/docview.wss?rs=3046&uid=swg21261296
  

Temporary fix

• Temporary Fix
  

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  WC BUS EDITION

• Fixed component ID

  5724I3800

Applicable component levels

• R700 PSY

     UP