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JR48101: CMVC 231149 - Facets with zero count are displayed on the left navigation after filtering facets

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You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • Facets with zero count are displayed on the left navigation tab
    when the facets are refined. This occurs even when the check
    box, 'show zero facet count' is unchecked for the attribute
    dictionary attribute in CMC.
    
     Steps to recreate the issue:
     1. Search for any search term
     2. Filter the facets by selecting a certain attribute
     3. Facets with facet count of zero are still displayed
    
     The backend is filtering the facets with zero count properly
    however, the store front is not properly hiding the zero count
    facets.
    

Local fix

Problem summary

  • USERS AFFECTED:
     Customers who use Attribute dictionary attributes and might
    have facets with zero count upon user facet selection
    
     PROBLEM ABSTRACT:
     Facets with zero count are displayed on the left navigation
    after filtering facets
    
     BUSINESS IMPACT:
     The shopper is seeing unrelevant facets after refining the
    facets
    
     RECOMMENDATION:
    

Problem conclusion

  • The store front logic was enhanced to hide attribute values with
     zero count upon filtering and to hide the facet in case all
    facet counts are zero upon filtering.
     -------------------------------------------------------------
     The latest available maintenance information can be obtained
    from the Recommended Fixes for WebSphere Commerce technote:
     http://www.ibm.com/support/docview.wss?rs=3046&uid=swg21261296
    

Temporary fix

Comments

APAR Information

  • APAR number

    JR48101

  • Reported component name

    WC BUS EDITION

  • Reported component ID

    5724I3800

  • Reported release

    700

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2013-10-16

  • Closed date

    2013-10-31

  • Last modified date

    2013-10-31

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    WC BUS EDITION

  • Fixed component ID

    5724I3800

Applicable component levels

  • R700 PSY

       UP

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Document Information

Modified date:
31 October 2013