Fixes are available
APAR status
Closed as program error.
Error description
When a user changes their user profile email address in Portal, the email address is changed via REST service, e.g.: https://localhost:9443/rest/bpm/wle/v1/user/current?action=setPr eference&key=Task%20Email%20Address&value=enyeart%40us.ibm.com REST will persist the email address in table LSW_USR_ATTR. Subsequent calls to get the user details via REST will return the correct (new) value. This is all working as designed and there appears to be no problem in Portal. The problem appears to be that the runtime engine is caching the email address that is used to send task email notifications. there is a profilecache implemented and the update mechanism needs to be improved.
Local fix
Reset cache from Process Admin console -> Manage Caches -> ProfileCache
Problem summary
Profile Cache is not updated when changing user attributes like email address via API. PROBLEM DETAILED DESCRIPTION: User profile attributes, e.g. email address or task notification information, can be changed via REST or Java Script API. As a result of such an API call the attributes are changed in table LSW_USR_ATTR. Subsequent calls to get the user details via REST/Java Script will return the correct (new) value. However the runtime engine is caching the user attributes in the so called profile cache and this cache is not updated correctly upon such calls. Consequently, after changing e.g. the email address, task notifications are still sent to the old address.
Problem conclusion
With this fix the profile cache will be reset on the appropriate API calls. This cache refresh will work within single server environments as well as within topologies involving more than one server. FIX AVAILABILITY: <on which releases is an iFix available and in which fixpacks is this going to be> iFix for 7.5.1.1 is available on Fix Central, search for APAR JR48034 at http://www.ibm.com/support/fixcentral/ iFix for 8.0.0.0 is available on Fix Central, search for APAR JR48034 at http://www.ibm.com/support/fixcentral/ iFix for 8.0.1.0 is available on Fix Central, search for APAR JR48034 at http://www.ibm.com/support/fixcentral/ iFix for 8.0.1.1 is available on Fix Central, search for APAR JR48034 at http://www.ibm.com/support/fixcentral/ iFix for 8.0.1.2 is available on Fix Central, search for APAR JR48034 at http://www.ibm.com/support/fixcentral/ Fix is also targetted for inclusion in next fixpack for BPM V7.5.1, BPM 8.0.1 When obtaining any of the above fixes, be sure to download the accompanying readme, for itself, and any prerequisite fixes, and review them thorougly.
Temporary fix
Comments
APAR Information
APAR number
JR48034
Reported component name
BPM STANDARD
Reported component ID
5725C9500
Reported release
800
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2013-10-08
Closed date
2013-12-18
Last modified date
2015-11-27
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
BPM STANDARD
Fixed component ID
5725C9500
Applicable component levels
R751 PSY
UP
R800 PSY
UP
R801 PSY
UP
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Document Information
Modified date:
27 November 2015