JR47457: Requests made to SEO URL's from a mobile device may not get properly redirected and can result in a redirect loop

APAR status

• Closed as program error.

Error description

• With SEO enabled, if a redirect is created (i.e. changing the
  product URL keyword from "product" to "product1" ), when
  attempting to access the old SEO URL (which includes the old
  keyword "product") using the mobile token in the URL (e.g.
  "m20") will cause the user to enter a redirect loop by
  redirecting to the same URL. They will not be redirected to the
  new SEO URL (which includes the new keyword "product1").
  

Local fix

Problem summary

• USERS AFFECTED:
   WebSphere Commerce v7.0 users using the SEO feature in FEP3+,
  who have setup redirects and use the mobile token.
  
   PROBLEM ABSTRACT:
   Requests made to SEO URL's from a mobile device may not get
  properly redirected and can result in a redirect loop.
  
   BUSINESS IMPACT:
   Users from mobile devices may not be able to properly access
  the storefront.
  
   RECOMMENDATION:
  

Problem conclusion

• We modified the RedirectEngine code to always retrieve the url
  keyword token from the URLKEYWORD column of the SEOURLKEYWORD
  table regardless of whether the SEO URL is a desktop or mobile
  URL request.
   -------------------------------------------------------------
   The latest available maintenance information can be obtained
  from the Recommended Fixes for WebSphere Commerce technote:
   http://www.ibm.com/support/docview.wss?rs=3046&uid=swg21261296
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  3C COM PROF ED

• Fixed component ID

  5724I4000

Applicable component levels

• R700 PSY

     UP