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JR47457: Requests made to SEO URL's from a mobile device may not get properly redirected and can result in a redirect loop

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APAR status

  • Closed as program error.

Error description

  • With SEO enabled, if a redirect is created (i.e. changing the
    product URL keyword from "product" to "product1" ), when
    attempting to access the old SEO URL (which includes the old
    keyword "product") using the mobile token in the URL (e.g.
    "m20") will cause the user to enter a redirect loop by
    redirecting to the same URL. They will not be redirected to the
    new SEO URL (which includes the new keyword "product1").
    

Local fix

Problem summary

  • USERS AFFECTED:
     WebSphere Commerce v7.0 users using the SEO feature in FEP3+,
    who have setup redirects and use the mobile token.
    
     PROBLEM ABSTRACT:
     Requests made to SEO URL's from a mobile device may not get
    properly redirected and can result in a redirect loop.
    
     BUSINESS IMPACT:
     Users from mobile devices may not be able to properly access
    the storefront.
    
     RECOMMENDATION:
    

Problem conclusion

  • We modified the RedirectEngine code to always retrieve the url
    keyword token from the URLKEYWORD column of the SEOURLKEYWORD
    table regardless of whether the SEO URL is a desktop or mobile
    URL request.
     -------------------------------------------------------------
     The latest available maintenance information can be obtained
    from the Recommended Fixes for WebSphere Commerce technote:
     http://www.ibm.com/support/docview.wss?rs=3046&uid=swg21261296
    

Temporary fix

Comments

APAR Information

  • APAR number

    JR47457

  • Reported component name

    3C COM PROF ED

  • Reported component ID

    5724I4000

  • Reported release

    700

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2013-08-08

  • Closed date

    2013-11-01

  • Last modified date

    2013-11-01

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    3C COM PROF ED

  • Fixed component ID

    5724I4000

Applicable component levels

  • R700 PSY

       UP

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Document Information

Modified date:
01 November 2013