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JR47335: THE FIRSTSTEPS CANNOT START WITH MESSAGE OF SUPPORTED BROWSER CANNOT BE FOUND

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You can track all active APARs for this component.

 

APAR status

  • Closed as fixed if next.

Error description

  • When user trying to start the firststeps.sh program from
    <install root>/profiles/[DMgr]/firststeps/bpm.wbm
    there is an error window:
    "Unable to find supported browser - Mozilla Firefox" with
    messages of:
    The FirstSteps cannot start. This error typicallyoccurs when a
    supported browser cannot be found.
    However, this system has Firefox browser 17.0.7 installed
    (output from command:  firefox -version).
    

Local fix

  • This issue is similar to the one described at BPM technote
    #1643517. L2 sugggested customer to edit the
    <install
    root>/profiles/[DMgr]/firststeps/bpm.wbm/launchpad/preferences.s
    h
    to add this line:
    user_pref("security.enablePrivilege.enable_for_tests", true);'
    >>$userprefpath/user.js
    and customer is then able to start FristSteps program.
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:  IBM Business Process Manager V8.0.1 users   *
    ****************************************************************
    * PROBLEM DESCRIPTION: When users try to start the First       *
    *                      steps program (firststeps.sh) from      *
    *                      <install                                *
    *                      root>/profiles/[DMgr]/firststeps/bpm.wb *
    *                      m, the following errors are displayed:  *
    *                      "Unable to find supported browser -     *
    *                      Mozilla Firefox" and "FirstSteps        *
    *                      cannot start." These errors typically   *
    *                      occur when a supported browser cannot   *
    *                      be found even though the system has     *
    *                      Firefox 17.0.7 installed.               *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    Mozilla Firefox version 15 and later, by default, does not
    enable some of the privileges to test the browser function.
    This situation causes the Launchpad to fail during the browser
    identification process.
    To fix this problem, see 'The IBM Business Process Manager
    (BPM) launchpad fails to start with Mozilla Firefox version 15
    and later on UNIX-based operating systems' technote:
    http://www.ibm.com/support/docview.wss?uid=swg21643517
    This problem is fixed in IBM BPM V8.5 and later versions.
    

Problem conclusion

Temporary fix

Comments

APAR Information

  • APAR number

    JR47335

  • Reported component name

    BPM ADVANCED

  • Reported component ID

    5725C9400

  • Reported release

    801

  • Status

    CLOSED FIN

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2013-07-26

  • Closed date

    2013-10-29

  • Last modified date

    2013-10-29

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels

  • R800 PSY

       UP

[{"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSFTN5","label":"IBM Business Process Manager Advanced"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"8.0.1","Edition":"","Line of Business":{"code":"LOB36","label":"IBM Automation"}}]

Document Information

Modified date:
29 October 2013