JR47279: The ProcessOrder service response BOD does not include associated promotion information

APAR status

• Closed as program error.

Error description

• It is expected that every call to the ProcessOrder service with
  the 'CalculateExternally' action code should include the
  AssociatedPromotion elements in the acknowledgement BOD.
  Currently, only when a new promotion code is included in the
  request are the associated promotions returned in the response
  BOD.
  
  A correct acknowledgment bod should be similar to the following:
  
  ...
    <_ord:DataArea>
      <_ord:Order>
        <_ord:OrderIdentifier>
   ...
        </_ord:OrderIdentifier>
  ...
        <_ord:PromotionCode>
          <_ord:Code>50166</_ord:Code>
          <_ord:Reason>
            <_wcf:Valid>true</_wcf:Valid>
            <_wcf:ReasonCode>ERR_NO_ERROR</_wcf:ReasonCode>
          </_ord:Reason>
          <_ord:AssociatedPromotion>
            <_wcf:PromotionIdentifier>
              <_wcf:UniqueID>10135569</_wcf:UniqueID>
              <_wcf:ExternalIdentifier revision="1" version="1">
                <_wcf:Name>Promotion A</_wcf:Name>
                <_wcf:StoreIdentifier>
                  <_wcf:UniqueID>10051</_wcf:UniqueID>
                </_wcf:StoreIdentifier>
              </_wcf:ExternalIdentifier>
              <_wcf:CalculationCodeIdentifier>
                <_wcf:UniqueID>134316</_wcf:UniqueID>
                <_wcf:CalculationCodeExternalIdentifier>
  
  <_wcf:CalculationUsageID>-1</_wcf:CalculationUsageID>
                  <_wcf:Code>Promotion A</_wcf:Code>
                  <_wcf:StoreIdentifier>
                    <_wcf:UniqueID>10051</_wcf:UniqueID>
                  </_wcf:StoreIdentifier>
                </_wcf:CalculationCodeExternalIdentifier>
              </_wcf:CalculationCodeIdentifier>
            </_wcf:PromotionIdentifier>
            <_wcf:Description language="-1">Promotion
  A</_wcf:Description>
          </_ord:AssociatedPromotion>
        </_ord:PromotionCode>
        <_ord:PromotionCode>
          <_ord:Code>35230</_ord:Code>
          <_ord:Reason>
            <_wcf:Valid>true</_wcf:Valid>
            <_wcf:ReasonCode>ERR_NO_ERROR</_wcf:ReasonCode>
          </_ord:Reason>
          <_ord:AssociatedPromotion>
            <_wcf:PromotionIdentifier>
              <_wcf:UniqueID>10135578</_wcf:UniqueID>
              <_wcf:ExternalIdentifier revision="1" version="1">
                <_wcf:Name>Promotion B</_wcf:Name>
                <_wcf:StoreIdentifier>
                  <_wcf:UniqueID>10051</_wcf:UniqueID>
                </_wcf:StoreIdentifier>
              </_wcf:ExternalIdentifier>
              <_wcf:CalculationCodeIdentifier>
                <_wcf:UniqueID>134325</_wcf:UniqueID>
                <_wcf:CalculationCodeExternalIdentifier>
  
  <_wcf:CalculationUsageID>-1</_wcf:CalculationUsageID>
                  <_wcf:Code>Promotion A</_wcf:Code>
                  <_wcf:StoreIdentifier>
                    <_wcf:UniqueID>10051</_wcf:UniqueID>
                  </_wcf:StoreIdentifier>
                </_wcf:CalculationCodeExternalIdentifier>
              </_wcf:CalculationCodeIdentifier>
            </_wcf:PromotionIdentifier>
            <_wcf:Description language="-1">Promotion
  A</_wcf:Description>
          </_ord:AssociatedPromotion>
        </_ord:PromotionCode>
        ..............
    </_ord:DataArea>
  

Local fix

Problem summary

• USERS AFFECTED:
  WebSphere Commerce users on v7.0 FEP6 or higher integrating with
  Sterling Commerce.
  
  PROBLEM ABSTRACT:
  The ProcessOrder service response BOD does not include
  associated promotion information
  
  BUSINESS IMPACT:
  Order Management System is not able to the apply the correct
  promotions to an order
  
  RECOMMENDATION:
  

Problem conclusion

• The ProcessOrder service code was updated to always return the
  AssociatedPromotion information.
  
  
  -------------------------------------------------------------
  The latest available maintenance information can be obtained
  from the Recommended Fixes for WebSphere Commerce technote:
  http://www.ibm.com/support/docview.wss?rs=3046&uid=swg21261296
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  WC BUS EDITION

• Fixed component ID

  5724I3800

Applicable component levels

• R700 PSY

     UP