A fix is available
APAR status
Closed as fixed if next.
Error description
When you try to install using the Launchpad, the Launchpad does not open. Instead, a supported browser error message is shown if the default browzer is FireFox 17 and above The error message contains the following text: Unable to find supported browser The launchpad cannot start. This error typically occurs when a supported browser cannot be found. Cause: Firefox Version 17 or later so not include some of the APIs used by Launchpad by default . The Launchpad cannot identify it as having been installed. Diagnosing the problem: Use the firefox -version command to determine the exact version of Firefox that you have installed.
Local fix
You can use previous version of the FireFox to be able to use the Lauchpad to install the product. As an alternative, you can use the Instalation Manager directly to install the product and create desired profiles using the Profile Managment Tool IBM Business Process Manager 8.5 products has updated version of the Lauchpad and do not have this issue.
Problem summary
**************************************************************** * USERS AFFECTED: Business Process Manager v8.0.1 user * **************************************************************** * PROBLEM DESCRIPTION: * * LAUCHPAD FAILS TO START FOR FIREFOX * * VESION 16 AND ABOVE * **************************************************************** * RECOMMENDATION: * **************************************************************** When you try to install using the Launchpad, the Launchpad does not open. Instead, a supported browser error message is shown if the default browzer is FireFox 17 and above The error message contains the following text: Unable to find supported browser The launchpad cannot start. This error typically occurs when a supported browser cannot be found.
Problem conclusion
Temporary fix
A resolution to this issue on BPM8.0.1 has been written in the following technote: http://www-01.ibm.com/support/docview.wss?uid=swg21643517
Comments
APAR Information
APAR number
JR47149
Reported component name
BPM ADVANCED
Reported component ID
5725C9400
Reported release
801
Status
CLOSED FIN
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2013-07-04
Closed date
2013-07-25
Last modified date
2013-07-25
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Applicable component levels
R800 PSY
UP
[{"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSFTN5","label":"IBM Business Process Manager Advanced"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"8.0.1","Line of Business":{"code":"LOB45","label":"Automation"}}]
Document Information
Modified date:
12 October 2021