IBM Support

JR46816: CMVC 228819 - Scheduled / Recurring Orders do not work when Sterling OMS is enabled

Direct links to fixes

7.0.0-WS-WCServer-FP009
WebSphere Commerce Version 7.0.0.8 Fix Pack
WebSphere Commerce Version 7.0.0.9 Fix Pack

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APAR status

  • Closed as program error.

Error description

  • Recurring orders do not work when Sterling OMS is enabled.  The
parent
 order gets placed but the child orders do not get created and
results
 in an error showing in the logs.  We are on WCS 7.0.0.6 FEP5
with
 Sterling OMS using Extended Sites model and Aurora as base
asset store.

 Details from logs:

 [5/14/13 14:10:23:430 EDT] 000002b2 WC_ORDER      >
com.ibm.commerce.
 order.commands.ServiceProviderChildOrderCreateCmdImpl
 setRequestProperties(TypedProperty) Entry

ibm.controlParameters=com.ibm.commerce.
 order.facade.datatypes.impl.ProcessOrderTypeImpl@2a562a56
 (languageCode: <unset>, releaseID: 9.0, systemEnvironmentCode:
<unset>,
 versionID: 7.0.0.6)
 ibmord.needRecalculate=Y
 orderId=67515
 ApplicationArea/CreationDateTime=2013-05-14T18:10:23.427Z
 ApplicationArea@type=_wcf:ApplicationAreaType
 @releaseID=9.0
 ibm.businessObjectDocument=com.ibm.commerce.order.facade.dataty
pes.impl.
 ProcessOrderTypeImpl@2a562a56 (languageCode: <unset>,
releaseID: 9.0,
 systemEnvironmentCode: <unset>, versionID: 7.0.0.6)
 DataArea/Process/ActionCriteria/ActionExpression@expressionLang
uage=_wcf
 :XPath
 ReUrl=NoReURL
 URL=NoURL
 forUserId=38004
 ApplicationArea/BODID=8b668d01-bcc1-11e2-b4d7-854c5191fa1f
 @versionID=7.0.0.6
 storeId=10154
 ibmord.needPayment=Y

 [5/14/13 14:10:23:430 EDT] 000002b2 WC_ORDER      <
com.ibm.commerce.
 order.commands.ServiceProviderChildOrderCreateCmdImpl
 setRequestProperties(TypedProperty) Exit
 [5/14/13 14:10:23:723 EDT] 000002b2 WC_ORDER      >
com.ibm.commerce.
 order.commands.ServiceProviderChildOrderCreateCmdImpl
 validateParameters() Entry
 [5/14/13 14:10:23:723 EDT] 000002b2 WC_ORDER      >
com.ibm.commerce.
 order.commands.ServiceProviderCheckRecurringOrderCmdImpl
 isSubmittedRecurringOrder() Entry
 [5/14/13 14:10:23:723 EDT] 000002b2 WC_ORDER      3
com.ibm.commerce.
 order.commands.ServiceProviderCheckRecurringOrderCmdImpl
 isSubmittedRecurringOrder() the order id is 67515
 [5/14/13 14:10:23:728 EDT] 000002b2 WC_ORDER      3
com.ibm.commerce.
 order.commands.ServiceProviderCheckRecurringOrderCmdImpl
 isSubmittedRecurringOrder() the order type is REC
 [5/14/13 14:10:23:728 EDT] 000002b2 WC_ORDER      3
com.ibm.commerce.
 order.commands.ServiceProviderCheckRecurringOrderCmdImpl
 isSubmittedRecurringOrder() the order status is G
 [5/14/13 14:10:23:728 EDT] 000002b2 WC_ORDER      <
com.ibm.commerce.
 order.commands.ServiceProviderCheckRecurringOrderCmdImpl
 isSubmittedRecurringOrder() Exit
                                  isSubmittedRecurringOrder():
false
 [5/14/13 14:10:23:729 EDT] 000002b2 CommerceSrvr  A
com.ibm.commerce.
 order.commands.ServiceProviderChildOrderCreateCmdImpl
 validateParameters() _ERR_PARENT_ORDER_NOT_VALID
 [5/14/13 14:10:23:731 EDT] 000002b2 bod           I   The
parent order
 or order item 67515 is not valid.

Local fix

  • 



Problem summary


    

  • USERS AFFECTED:
 All users have recurring order

 PROBLEM ABSTRACT:
 Scheduled / Recurring Orders do not work when Sterling OMS is
enabled

 BUSINESS IMPACT:
 Recurring orders functionality does not work, limiting
 the user to only place normal orders.

 RECOMMENDATION:

    



Problem conclusion


    

  • <Provide details here on how we fixed the problem - instructions
 are above>


 -------------------------------------------------------------
 The latest available maintenance information can be obtained
from the Recommended Fixes for WebSphere Commerce technote:
 http://www.ibm.com/support/docview.wss?rs=3046&uid=swg21261296

    



Temporary fix


    

  • 



Comments


    

  • 



APAR Information




    

  • APAR number
    JR46816
    • 

  • Reported component name
    WC BUS EDITION
    • 

  • Reported component ID
    5724I3800
    • 

  • Reported release
    700
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt
    • 

  • Submitted date
    2013-06-04
    • 

  • Closed date
    2013-08-29
    • 

  • Last modified date
    2013-08-29
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    

  • Fixed component name
    WC BUS EDITION
    • 

  • Fixed component ID
    5724I3800
    • 



Applicable component levels


    

  • R700  PSY
       UP
    • 








      
              
                            

              

              [{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSYSYL","label":"WebSphere Commerce Enterprise"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.0","Edition":"","Line of Business":{"code":"","label":""}}]
              

                          

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            29 August 2013
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
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