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JR46725: CMVC 228578 - Excessive SterlingOMSUpdateSystemStateCmd jobs are scheduled when the external OMS is unavailable

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You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • When leveraging the OMS Inventory Heartbeat feature, if the
    external Order Management System becomes unavailable and many
    GetInventoryAvailability calls are issued through the
    storefront, a larger than expected number of
    SterlingOMSUpdateSystemStateCmd jobs to check the status of the
    OMS may be scheduled.
    

Local fix

  • Manually remove the scheduled jobs or reduce the number of
    GetInventoryAvailability calls made regularly by adjusting your
    INVCNF inventory cache configuration
    

Problem summary

  • USERS AFFECTED:
     WebSphere Commerce v7.0 users leveraging the DOM inventory
    model with an integrated external system
    
     PROBLEM ABSTRACT:
     Excessive SterlingOMSUpdateSystemStateCmd jobs are scheduled
    when the external OMS is unavailable
    
     BUSINESS IMPACT:
     May inhibit the user's ability to effectively manage the
    Scheduler
    
     RECOMMENDATION:
    

Problem conclusion

  • This fix only allows one thread per JVM to check the status of
    OMS at a time. When it is determined that the registry needs to
    be updated to mark OMS inactive, it is done immediately in
    memory so that any further executions of this command in this
    JVM will see the new state.
    
    
     -------------------------------------------------------------
     The latest available maintenance information can be obtained
    from the Recommended Fixes for WebSphere Commerce technote:
     http://www.ibm.com/support/docview.wss?rs=3046&uid=swg21261296
    

Temporary fix

Comments

APAR Information

  • APAR number

    JR46725

  • Reported component name

    WC BUS EDITION

  • Reported component ID

    5724I3800

  • Reported release

    700

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2013-05-23

  • Closed date

    2013-08-13

  • Last modified date

    2013-08-13

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    WC BUS EDITION

  • Fixed component ID

    5724I3800

Applicable component levels

  • R700 PSY

       UP

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Document Information

Modified date:
13 August 2013