IBM Support

JR46703: PIE-CHART AND TASK LIST NOT DISPLAYING ON DASHBOARDS IN PROCESS PORTAL FOR SOME NON-ENGLISH LOCALES.

Fixes are available

Download Version 8.0.1 Fix Pack 2 for the IBM Business Process Manager products
Version 8.5.0 Fix Pack 1 for the IBM Business Process Manager products
Version 8.5 Refresh Pack 5 for the IBM Business Process Manager products

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APAR status

  • Closed as program error.

Error description

  • If user is using a Non-English locale (e.g. ja_JP) for their
browsers, in Process Portal the Dashboards do not display the
Pie-Chart and Task lists.

Local fix

  • set locale of the user to English, access dashboard, and then
change it back to real locale, like Japanese, the problem will
be workarounded

Problem summary

  • ****************************************************************
* USERS AFFECTED:  Users of BPM Express, BPM Standard, and     *
*                  BPM Advanced on 8.0.1.0.                    *
****************************************************************
* PROBLEM DESCRIPTION: Issues with resolving an unsupported    *
*                      language-country browser locale into    *
*                      a Portal-supported locale.              *
****************************************************************
* RECOMMENDATION:                                              *
****************************************************************
My Performance and My Team Performance Pie
Charts and Task List do not load until
user changes their Language preference in
the User Profile.

Problem conclusion

  • Added a configurable flag that will resolve the user's browser
locale to a Portal-supported locale, and properly set the
language as their User Preference. If the user's browser locale
is not a Portal-supported locale, then the user's locale will
default to English.

Fix is available on FixCentral.

Install/Dependency information is available in the readme.txt on
FixCentral. When the user goes to the download files page in
FixCentral, the readme will be available with the fix package as
a separate download.

Temporary fix

  • 



Comments


    

  • 



APAR Information




    

  • APAR number
    JR46703
    • 

  • Reported component name
    BPM ADVANCED
    • 

  • Reported component ID
    5725C9400
    • 

  • Reported release
    801
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt
    • 

  • Submitted date
    2013-05-21
    • 

  • Closed date
    2014-04-11
    • 

  • Last modified date
    2014-04-11
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    

  • Fixed component name
    BPM ADVANCED
    • 

  • Fixed component ID
    5725C9400
    • 



Applicable component levels


    

  • R800  PSY
       UP
    • 








      
              
                            

              

              [{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSFTN5","label":"IBM Business Process Manager Advanced"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"8.0.1","Line of Business":{"code":"LOB45","label":"Automation"}}]
              

                          

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            08 January 2022
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
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