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JR46703: PIE-CHART AND TASK LIST NOT DISPLAYING ON DASHBOARDS IN PROCESS PORTAL FOR SOME NON-ENGLISH LOCALES.

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APAR status

  • Closed as program error.

Error description

  • If user is using a Non-English locale (e.g. ja_JP) for their
    browsers, in Process Portal the Dashboards do not display the
    Pie-Chart and Task lists.
    

Local fix

  • set locale of the user to English, access dashboard, and then
    change it back to real locale, like Japanese, the problem will
    be workarounded
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:  Users of BPM Express, BPM Standard, and     *
    *                  BPM Advanced on 8.0.1.0.                    *
    ****************************************************************
    * PROBLEM DESCRIPTION: Issues with resolving an unsupported    *
    *                      language-country browser locale into    *
    *                      a Portal-supported locale.              *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    My Performance and My Team Performance Pie
    Charts and Task List do not load until
    user changes their Language preference in
    the User Profile.
    

Problem conclusion

  • Added a configurable flag that will resolve the user's browser
    locale to a Portal-supported locale, and properly set the
    language as their User Preference. If the user's browser locale
    is not a Portal-supported locale, then the user's locale will
    default to English.
    
    Fix is available on FixCentral.
    
    Install/Dependency information is available in the readme.txt on
    FixCentral. When the user goes to the download files page in
    FixCentral, the readme will be available with the fix package as
    a separate download.
    

Temporary fix

Comments

APAR Information

  • APAR number

    JR46703

  • Reported component name

    BPM ADVANCED

  • Reported component ID

    5725C9400

  • Reported release

    801

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2013-05-21

  • Closed date

    2014-04-11

  • Last modified date

    2014-04-11

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    BPM ADVANCED

  • Fixed component ID

    5725C9400

Applicable component levels

  • R800 PSY

       UP

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Document Information

Modified date:
11 April 2014