APAR status
Closed as program error.
Error description
If two users are designated as "experts" for a BPD (are listed in the Experts tab for a task created from the BPD), and a task is assigned by one expert to the other, when the newly assigned user subsequently attempts to work with the task in Process Portal, the (first) coach may be displayed in view-only mode. Additionally, in some cases, the text "View mode: you are working on this task with..." may also be displayed. An error and stack trace that is similar to the following text is written to the SystemOut.log file when a coach is loaded. Note: Some lines have been omitted. 0000002f SessionManage I org.cometd.server.AbstractService exception Exception while invoking session#public void com.ibm.bpm.socialbus.session.SessionManager.handleMessage(org.c ometd.bayeux.server.ServerSession,org.cometd.bayeux.Message) from 25sb6pek8kb9objho7l3iocj5 - last connect 13 ms ago with {ext={com.ibm.bpm.notification.origin=cell1\cell1-node1\ BPM.WebApp.cell1-node1.0}, channel=/bpm/notifications/collaboration/t2754/3028.4c38cd62-701 a-4580-b8e7-70527eaf12cc/USER_JOIN_SESSION, timestamp=Wed, 17 Jul 2013 11:41:47 GMT, data={userName=admin, editorID=admin, taskOwnerID=admin, fullName=Administrator}, id=328} java.lang.reflect.InvocationTargetException at sun.reflect.GeneratedMethodAccessor64.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethod Accessor Impl.java:37) at java.lang.reflect.Method.invoke(Method.java:611) at org.cometd.server.AbstractService.doInvoke(AbstractService.java : 331) at org.cometd.server.AbstractService.invoke(AbstractService.java:29 3)
Local fix
n/a
Problem summary
**************************************************************** * USERS AFFECTED: Users of BPM Advanced, BPM Standard, and * * BPM Express. * **************************************************************** * PROBLEM DESCRIPTION: If two users are designated as * * "experts" for a BPD (are listed in * * the Experts tab for a task created * * from the BPD), and a task is assigned * * by one expert to the other, when the * * newly assigned user subsequently * * attempts to work with the task in * * Process Portal, the (first) coach may * * be displayed in view-only mode. * * Additionally, in some cases, the text * * "View mode: you are working on this * * task with..." may also be displayed. * **************************************************************** * RECOMMENDATION: * **************************************************************** Due to timing issues, Process Portal may force a coach to go into read-only mode when a "expert" user (of a BPD) reassigns a task to another "expert" user (of the same BPD).
Problem conclusion
Activating the collaboration feature ONLY when there is at least one collaborator requested as part of the task being reassigned resolves the issue. Interim fixes for Business Process Manager Version 8.0.1.0 and Version 8.0.1.1 have been published to Fix Central. Please refer to the separate file that is automatically downloaded with the interim fix for prerequisite information and installation/uninstallation instructions. NOTE: With this interim fix installed in a four-cluster topology, when a coach is loaded in Process Portal, an error is written to the WebApp cluster SystemOut.log file and the collaboration function is not correctly initialized. Please refer to this technote for more information on the issue, and how to resolve it (the procedure documented in the section "Resolving the problem" can be applied before or after installing this interim fix): http://www.ibm.com/support/docview.wss?uid=swg21651104
Temporary fix
Comments
APAR Information
APAR number
JR46347
Reported component name
BPM ADVANCED
Reported component ID
5725C9400
Reported release
801
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2013-04-12
Closed date
2013-05-02
Last modified date
2014-08-12
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
BPM ADVANCED
Fixed component ID
5725C9400
Applicable component levels
R800 PSY
UP
[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSFTN5","label":"IBM Business Process Manager Advanced"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"8.0.1","Line of Business":{"code":"LOB45","label":"Automation"}}]
Document Information
Modified date:
07 January 2022