Direct links to fixes
APAR status
Closed as program error.
Error description
The Marketing runtime runs the CheckForBouncedEmail scheduled job to detect sent e-mail that has bounced. The information is recorded in the EMLBOUNCED and EMLBADADDR database tables. These tables are not being populated, or are not populated correctly. In addition, some SMTP servers require a SSL connection. The Marketing Email Activity Account Configuration does not allow for SSL connections.
Local fix
Problem summary
USERS AFFECTED: WebSphere Commerce users on v7.0 using Marketing to send e-mail PROBLEM ABSTRACT: Bounced e-mails are not recorded in the database for marketing dialog and e-mail activities. Marketing Email Activity Account Configuration does not allow for SSL connections. BUSINESS IMPACT: Bounced e-mail reports are inaccurate. Unable to use a SMTP server that requires SSL connections. RECOMMENDATION:
Problem conclusion
The CheckForBouncedEmail scheduled job was fixed to properly read bounced e-mail messages from the SMTP server, and record the information in the EMLBOUNCED and EMLBADADDR database tables. A new configuration property can be set to indicate that SSL should be used when making connections to the SMTP server. To use SSL when making connections to the SMTP server, perform the following configuration: 1. Create a com.ibm.commerce.marketing-ext folder for a customized marketing component configuration file at the following path: <WC_eardir>\xml\config\com.ibm.commerce.marketing-ext\ If this directory already exists, proceed to step 2. 2. Open the file wc-admin-component.xml file in the <WC_eardir>\xml\config\com.ibm.commerce.marketing-ext\ folder. If this file does not exist, then create one with the following contents: <_config:DeploymentConfiguration xmlns:_config="http://www.ibm.com/xmlns/prod/commerce/foundation /config" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:schemaLocation="http://www.ibm.com/xmlns/prod/commerce/found ation/config ../xsd/wc-admin-component.xsd"> <_config:extendedconfiguration> <_config:configgrouping name="MarketingRuntime"> </_config:configgrouping> </_config:extendedconfiguration> </_config:DeploymentConfiguration> 3. Add the following to the wc-admin-component.xml file within the <_config:configgrouping name="MarketingRuntime"> section: <_config:property name="useSSLForSMTPAuthentication-<storeID>" value="true"/> where <storeID> is the ID of the store. For example, to use SSL connections for store 10001: <_config:property name="useSSLForSMTPAuthentication-10001" value="true"/> 4. Save the file, and restart the server. ------------------------------------------------------------- The latest available maintenance information can be obtained from the Recommended Fixes for WebSphere Commerce technote: http://www.ibm.com/support/docview.wss?rs=3046&uid=swg21261296
Temporary fix
Comments
APAR Information
APAR number
JR46007
Reported component name
WC BUS EDITION
Reported component ID
5724I3800
Reported release
700
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2013-03-13
Closed date
2013-05-30
Last modified date
2013-05-30
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
WC BUS EDITION
Fixed component ID
5724I3800
Applicable component levels
R700 PSY
UP
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Document Information
Modified date:
30 May 2013