IBM Support

JR46007: CMVC 227187 - SMTP CONNECTION FOR EMAIL ACTIVITY FROM MARKETING LOGIC

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You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • The Marketing runtime runs the CheckForBouncedEmail scheduled
    job to detect sent e-mail that has bounced. The information is
    recorded in the EMLBOUNCED and EMLBADADDR database tables. These
    tables are not being populated, or are not populated correctly.
    In addition, some SMTP servers require a SSL connection. The
    Marketing Email Activity Account Configuration does not allow
    for SSL connections.
    

Local fix

Problem summary

  • USERS AFFECTED:
    WebSphere Commerce users on v7.0 using Marketing to send e-mail
    
    PROBLEM ABSTRACT:
    Bounced e-mails are not recorded in the database for marketing
    dialog and e-mail activities. Marketing Email Activity Account
    Configuration does not allow for SSL connections.
    
    BUSINESS IMPACT:
    Bounced e-mail reports are inaccurate. Unable to use a SMTP
    server that requires SSL connections.
    
    
    RECOMMENDATION:
    

Problem conclusion

  • The CheckForBouncedEmail scheduled job was fixed to properly
    read bounced e-mail messages from the SMTP server, and record
    the information in the EMLBOUNCED and EMLBADADDR database
    tables.
    
    A new configuration property can be set to indicate that SSL
    should be used when making connections to the SMTP server.
    
    To use SSL when making connections to the SMTP server, perform
    the following configuration:
    
    1. Create a com.ibm.commerce.marketing-ext folder for a
    customized marketing component configuration file at the
    following path:
    <WC_eardir>\xml\config\com.ibm.commerce.marketing-ext\ If this
    directory already exists, proceed to step 2.
    
    2. Open the file wc-admin-component.xml file in the
    <WC_eardir>\xml\config\com.ibm.commerce.marketing-ext\ folder.
    If this file does not exist, then create one with the following
    contents:
    <_config:DeploymentConfiguration
    
    xmlns:_config="http://www.ibm.com/xmlns/prod/commerce/foundation
    /config"
          xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
    
    xsi:schemaLocation="http://www.ibm.com/xmlns/prod/commerce/found
    ation/config ../xsd/wc-admin-component.xsd">
    
      <_config:extendedconfiguration>
        <_config:configgrouping name="MarketingRuntime">
        </_config:configgrouping>
      </_config:extendedconfiguration>
    
    </_config:DeploymentConfiguration>
    
    3. Add the following to the wc-admin-component.xml file within
    the <_config:configgrouping name="MarketingRuntime"> section:
    
    <_config:property name="useSSLForSMTPAuthentication-<storeID>"
    value="true"/>
    
    where <storeID> is the ID of the store.
    
    For example, to use SSL connections for store 10001:
    
    <_config:property name="useSSLForSMTPAuthentication-10001"
    value="true"/>
    
    4. Save the file, and restart the server.
    
    -------------------------------------------------------------
    The latest available maintenance information can be obtained
    from the Recommended Fixes for WebSphere Commerce technote:
    http://www.ibm.com/support/docview.wss?rs=3046&uid=swg21261296
    

Temporary fix

Comments

APAR Information

  • APAR number

    JR46007

  • Reported component name

    WC BUS EDITION

  • Reported component ID

    5724I3800

  • Reported release

    700

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2013-03-13

  • Closed date

    2013-05-30

  • Last modified date

    2013-05-30

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    WC BUS EDITION

  • Fixed component ID

    5724I3800

Applicable component levels

  • R700 PSY

       UP

[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSYSYL","label":"WebSphere Commerce Enterprise"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.0","Edition":"","Line of Business":{"code":"","label":""}}]

Document Information

Modified date:
30 May 2013