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JR45873: CMVC 227476 - INCORRECT SHIPPING ADDRESS IS DISPLAYED DURING CHECKOUT

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APAR status

  • Closed as program error.

Error description

  • Steps to reproduce the issue:
    
    1. Create a new user account - 'Name1' with address 'Address1'
    2. Go to the Address Book where you can see Address1 for Name1
    and 'Shipping and Billing Address' option is selected
    3. Select 'Billing address' and change 'Address1' to 'Address1a'
    4. Click 'Add New' and select 'Shipping Address' and add a
    shipping address 'Address2' for Recipient 'Name2'
    
    During checkout, Shipping Address shows the recipient 'Name2'
    but lists the address as 'Address1a' instead of 'Address2'
    

Local fix

Problem summary

  • USERS AFFECTED:
    WebSphere Commerce v7 end users who change addresses as
    described above
    
    PROBLEM ABSTRACT:
    Incorrect shipping address is displayed during checkout
    
    BUSINESS IMPACT:
    This could potentially lead to lost sales
    
    RECOMMENDATION:
    

Problem conclusion

  • Originally, the self address (registration address) is always
    the default shipping address, no matter what address type it is.
     In the code change, if the address type of self address does
    not contain 'S', it will not be treated as a shipping address.
    An allowable shipping address from the personal addresses list
    will be selected as the default shipping address.
    -------------------------------------------------------------
    The latest available maintenance information can be obtained
    from the Recommended Fixes for WebSphere Commerce technote:
    http://www.ibm.com/support/docview.wss?rs=3046&uid=swg21261296
    

Temporary fix

Comments

APAR Information

  • APAR number

    JR45873

  • Reported component name

    WC BUS EDITION

  • Reported component ID

    5724I3800

  • Reported release

    700

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2013-02-28

  • Closed date

    2013-04-03

  • Last modified date

    2013-04-03

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    WC BUS EDITION

  • Fixed component ID

    5724I3800

Applicable component levels

  • R700 PSY

       UP

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Document Information

Modified date:
03 April 2013