JR45304: CMVC 226009 - TO RESOLVE THE CUSTOMER SEGMENT EVALUATION ISSUE OF CHECKUSERINMEMBERGROUPCMDIMPL

7.0.0-WS-WCServer-FP009
WebSphere Commerce Version 7.0.0.8 Fix Pack
WebSphere Commerce Version 7.0.0.9 Fix Pack
JR49616 - Performance issue with DynacacheInvalidation Job after applying certain Fix Pack 7 APARs

APAR status

• Closed as program error.

Error description

• A promotion is created and is associated with a customer
  segment. The customer segment definition is that the customer
  does not belong to a different customer segment.  A shopper that
  should be entitled to the promotion does not have the promotion
  applied to their shopping cart.
  
  The following steps illustrate the problem:
  
  1) Create three customers in the store: customerX, customerY,
  customerZ
  2) Create several customer segments that use the "Customer
  segments" condition, for example:
  
  Segment Name                     Customer or Segment page
  definition
  customerX   Included customers: customerX
  customerY   Included customers: customerY
  customerZ   Included customers: customerZ
  X (sub segment)  Customer segments: Customer must belong to one
  of the following customer segments: customerX
  Y (sub segment)  Customer segments: Customer must belong to one
  of the following customer segments: customerY
  Z (sub segment)  Customer segments: Customer must belong to one
  of the following customer segments: customerZ
  Not customerX   Customer segments: Customer must not belong to
  any of the following customer segments: customerX
  Not customerY   Customer segments: Customer must not belong to
  any of the following customer segments: customerY
  Not customerZ   Customer segments: Customer must not belong to
  any of the following customer segments: customerZ
  
  3) Create promotions associated with the customer segments.
  
  4) Go to the store as the individual customers, and add products
  to the shopping cart that meet all the promotion conditions.
  The shopping cart should have applied the promotions associated
  with customer - for example, customerX should have the
  promotions associated with customer segments customerX, X (sub
  segment), Not customerY, and Not customerZ. Without the fix, a
  customer may be incorrectly entitled to a promotion associated
  with a segment they do not belong to, or may not be entitled to
  a promotion to which they are entitled.
  

Local fix

Problem summary

• USERS AFFECTED:
  WebSphere Commerce v7.0 users who use the "Customer segments"
  condition on the "Customer or Segment" page.
  
  PROBLEM ABSTRACT:
  A customer is not entitled to a promotion when they belong to
  the customer segment associated with the promotion. This occurs
  with segments that use the "Customer segments" condition on the
  "Customer or Segment" page.
  
  BUSINESS IMPACT:
  Customers may be incorrectly entitled to a promotion, or may not
  be entitled to a promotion to which they are entitled.
  
  RECOMMENDATION:
  

Problem conclusion

• The command CheckUserInMemberGroupCmdImpl was fixed to properly
  evaluate a customer segment when the definition includes
  conditions that refer to another customer segment.
  -------------------------------------------------------------
  The latest available maintenance information can be obtained
  from the Recommended Fixes for WebSphere Commerce technote:
  http://www.ibm.com/support/docview.wss?rs=3046&uid=swg21261296
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  WC BUS EDITION

• Fixed component ID

  5724I3800

Applicable component levels

• R700 PSY

     UP