JR45300: CMVC 225466-CHECK MEMBERGROUP WHEN CLIENT HAS MANY STORES

7.0.0-WS-WCServer-FP009
WebSphere Commerce Version 7.0.0.7 Fix Pack
WebSphere Commerce Version 7.0.0.8 Fix Pack
WebSphere Commerce Version 7.0.0.9 Fix Pack

APAR status

• Closed as program error.

Error description

• A promotion is created in an extended site that is associated
  with a customer segment from an asset store. The customer
  segment definition is that the customer does not belong to a
  different customer segment.  A shopper that should be entitled
  to the promotion does not have the promotion applied to their
  shopping cart.
  
  The following steps illustrate the problem:
  
  1) In an asset store, create the following two customer
  segments:
     Group A -  Registration page: Registration status: Registered
     Not Group A - Customer or Segment page: Customer segments:
  Customer must not belong to any of the following customer
  segments: Not Group A
  
  2) In an extended site store, create the following two customer
  segments:
     Group B -  Registration page: Registration status: Registered
     Not Group B - Customer or Segment page: Customer segments:
  Customer must not belong to any of the following customer
  segments: Not Group B
  
  3) In the extended site, create four promotions. Add one of the
  customer segments to each of the promotions.
  
  4) Go to the store as a guest shopper, and add products to the
  shopping cart that meet all the promotion conditions.
  The shopping cart should have applied the promotions associated
  with customer segments Not Group A and Not Group B. The
  promotion associated with customer segment Not Group B is
  applied. However, the promotion associated with customer segment
  Not Group A is not applied.
  

Local fix

Problem summary

• USERS AFFECTED:
  WebSphere Commerce v7.0 users who have customer segments in an
  asset store
  
  PROBLEM ABSTRACT:
  A customer is not entitled to a promotion when they belong to
  the customer segment associated with the promotion. This happens
  when the customer segment is created in an asset store, and the
  customer segment uses the condition that the customer belongs,
  or does not belong, to another customer segment.
  
  BUSINESS IMPACT:
  Shoppers are not receiving the expected promotions.
  
  RECOMMENDATION:
  

Problem conclusion

• The command CheckUserInMemberGroupCmdImpl was fixed to properly
  handle the scenario when an asset store customer segment
  definition includes conditions that refer to another customer
  segment.
  -------------------------------------------------------------
  The latest available maintenance information can be obtained
  from the Recommended Fixes for WebSphere Commerce technote:
  http://www.ibm.com/support/docview.wss?rs=3046&uid=swg21261296
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  WC BUS EDITION

• Fixed component ID

  5724I3800

Applicable component levels

• R700 PSY

     UP