Fixes are available
APAR status
Closed as program error.
Error description
If the catalog data contains a large number of attributes and attribute values and search-based navigation is being used, navigating the catalog could be slow and lead to high memory usage possibly resulting in an OutOfMemoryError similar to the following in the logs: [9/24/12 9:30:43:250 EDT] 0000005b LocalExceptio E CNTR0020E: EJB threw an unexpected (non-declared) exception during invocation of method "getCatalogNavigationView" on bean "BeanId(WC#Catalog-Server.jar#Catalog, null)". Exception data: java.lang.OutOfMemoryError at com.ibm.db2.jcc.am.lc.a(lc.java:2351) at com.ibm.db2.jcc.am.lc.p(lc.java:523) at com.ibm.db2.jcc.am.lc.Z(lc.java:2232) at com.ibm.db2.jcc.am.tn.f(tn.java:1416) at com.ibm.db2.jcc.am.tn.getObject(tn.java:1391) at com.ibm.ws.rsadapter.jdbc.WSJdbcResultSet.getObject(WSJdbcResult Set.java:1920) at com.ibm.commerce.foundation.server.services.dataaccess.JDBCQuery Service.executeQuery(JDBCQueryService.java:864) at com.ibm.commerce.catalog.facade.server.services.search.metadata. solr.SolrFacetEntryViewImageAndSequenceResultFilter.fetchAttribu teValueImageAndSequence(SolrFacetEntryViewImageAndSequenceResult Filter.java:259)
Local fix
Problem summary
USERS AFFECTED: WebSphere Commerce v7.0 users with Feature Pack 5 installed and using search-based navigation PROBLEM ABSTRACT: Navigating the catalog on the storefront is slow or results in an OutOfMemoryError when using search based navigation and the catalog has a large number of attributes and attribute values. BUSINESS IMPACT: Impacts performance of storefront browsing RECOMMENDATION:
Problem conclusion
The query used to retrieve the attribute data has been changed to improve the performance. ------------------------------------------------------------- The latest available maintenance information can be obtained from the Recommended Fixes for WebSphere Commerce technote: http://www.ibm.com/support/docview.wss?rs=3046&uid=swg21261296
Temporary fix
Comments
APAR Information
APAR number
JR44864
Reported component name
WC BUS EDITION
Reported component ID
5724I3800
Reported release
700
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2012-11-22
Closed date
2013-05-13
Last modified date
2013-05-13
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
WC BUS EDITION
Fixed component ID
5724I3800
Applicable component levels
R700 PSY
UP
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Document Information
Modified date:
13 May 2013