JR44673: CMVC 224961 - RESOLVE IMAGE RENDERING ISSUES ENCOUNTERED BY MS OUTLOOK USERS IN RELATION TO MARKETING E-MAIL TEMPLATES.

7.0.0-WS-WCServer-FP009
WebSphere Commerce Version 7.0.0.8 Fix Pack
WebSphere Commerce Version 7.0.0.9 Fix Pack

APAR status

• Closed as program error.

Error description

• In marketing emails, there is an image that is used to track
  email open events. In the MS Outlook email client, this image
  request is rendered as a broken image icon. This does not affect
  the functionality of tracking the number of emails opened, but
  does cause confusion for the recipient.
  

Local fix

Problem summary

• USERS AFFECTED:
  Websphere Commerce V7 users that are using email activities.
  
  PROBLEM ABSTRACT:
  Image requests that are used to track the opening of an email
  are being rendered as "missing image" icons in some email
  clients.
  
  BUSINESS IMPACT:
  Broken images in email can cause annoyance to customers leading
  to customer dissatisfaction
  
  RECOMMENDATION:
  

Problem conclusion

• The tracking image's visibility is set to "hidden" in the HTML
  code so that these images are not displayed in the email.
  -------------------------------------------------------------
  The latest available maintenance information can be obtained
  from the Recommended Fixes for WebSphere Commerce technote:
  http://www.ibm.com/support/docview.wss?rs=3046&uid=swg21261296
  

Temporary fix

• APARNOPUB
  

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  WC BUS EDITION

• Fixed component ID

  5724I3800

Applicable component levels

• R700 PSY

     UP

• R600 PSN

     UP