JR44650: IN PROCESS PORTAL, INTERMITTENTLY CANNOT LAUNCH OR VIEW ACTIONS FOR A TASK

Version 8.0.1 Fix Pack 1 for the IBM Business Process Manager products

APAR status

• Closed as program error.

Error description

• DESCRIPTION:
  
  In Process Portal, the following behavior may occur
  intermittently, for a given task:
  
  1) The task cannot be launched (clicking on the task only shows
  the task details and business data).
  
  2) The Actions dropdown menu for the task is not displayed.
  

Local fix

• Refreshing the browser page has been observed to resolve this
  issue when observed, but not every time.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:  Users of BPM Advanced, BPM Standard, and    *
  *                  BPM Express.                                *
  ****************************************************************
  * PROBLEM DESCRIPTION: In Process Portal, the following        *
  *                      behavior may occur intermittently, for  *
  *                      a given task:                           *
  *                      1) The task cannot be launched          *
  *                      (clicking on the task only shows        *
  *                      the task details and business data).    *
  *                      2) The Actions dropdown menu for the    *
  *                      task is not displayed.                  *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  In Process Portal, after having rendered a task list, the REST
  API /rest/bpm/wle/v1/task/actions?taskIDs=... is
  invoked to request the available actions for the current user.
  This API call had a performance issue which caused
  the task list to not allow the user to open a task, resulting
  in the instance details being displayed and the Actions
  dropdown menu not displaying for the task.
  

Problem conclusion

• The implementation of the REST API was modified to request
  database information in an optimized way and cache information
  if possible.
  
  An interim fix for Business Process Manager Version 8.0.0.0 has
  been published to Fix Central.  Please refer to the separate
  file that is automatically downloaded with the interim fix
  for prerequisite information and installation/uninstallation
  instructions.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  BPM STANDARD

• Fixed component ID

  5725C9500

Applicable component levels

• R800 PSY

     UP