JR44373: CMVC 221944 - TO TIME OUT THE SESSION AFTER THE TIMEOUT VALUE SPECIFIED IN WC-SERVER.XML

7.0.0-WS-WCServer-FP009

APAR status

• Closed as program error.

Error description

• Null Pointer Exception  is thrown during session timeout and
  shopper is still able to see the products in the shopping cart.
  The steps to reproduce the issue are as followed:
  1. change the wc-server.xml to the following:
      <LoginTimeout enabled="true">
        <Timeout display="false" value="300000"/> <!-- 1800000-->
  2. restart the server
  3. open the site
  4. log in
  5. add the product to the cart
  6. delete the ctxmgmt and ctxdata for the session from the db.
  7. stop the server
  8. restart the server
  9. refresh the shopping cart page.
  
  Then on the systemOut.log, the following error will be seen:
  [8/1/12 18:05:51:584 PDT] 00000038 CommerceSrvr  E
  LoginTimeoutHelper handleLoginTimeout CMN0409E: The following
  error has occurred during processing:
  "java.lang.NullPointerException".java.lang.NullPointerException
   at
  com.ibm.commerce.browseradapter.LoginTimeoutHelper.handleLoginTi
  meout(LoginTimeoutHelper.java:367)
   at
  com.ibm.commerce.browseradapter.AbstractHttpBrowserAdapter.preIn
  vokeCommand(AbstractHttpBrowserAdapter.java:348)
   at
  com.ibm.commerce.browseradapter.HttpBrowserAdapter.preInvokeComm
  and(HttpBrowserAdapter.java:376)
   at
  com.ibm.commerce.struts.BaseAction.preProcess(BaseAction.java:13
  46)
   at
  com.ibm.commerce.struts.BaseAction.executeAction(BaseAction.java
  :625)
   at
  com.ibm.commerce.struts.BaseAction.execute(BaseAction.java:160)
   at
  org.apache.struts.action.RequestProcessor.processActionPerform(R
  equestProcessor.java:484)
   at
  org.apache.struts.action.RequestProcessor.process(RequestProcess
  or.java:274)
   at
  org.apache.struts.action.ActionServlet.process(ActionServlet.jav
  a:1482)
   at
  com.ibm.commerce.struts.ECActionServlet.processRequest(ECActionS
  ervlet.java:237)
  

Local fix

Problem summary

• USERS AFFECTED:
  Websphere Commerce v6.0 and v7.0 users
  
  PROBLEM ABSTRACT:
  Null Pointer Exception is thrown during session time out.
  
  BUSINESS IMPACT:
  Unexpected behavior of the session time out.
  
  RECOMMENDATION:
  

Problem conclusion

• LoginTimeoutHelper will check the existence of the globalization
  context. If it is null, it will not include any language ID in
  the pre-expiry URL.
  
  
  -------------------------------------------------------------
  The latest available maintenance information can be obtained
  from the Recommended Fixes for WebSphere Commerce technote:
  http://www.ibm.com/support/docview.wss?rs=3046&uid=swg21261296
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  WC BUS DEV ED W

• Fixed component ID

  5724I3900

Applicable component levels

• R700 PSY

     UP