JR44319: PORTAL INBOX SEARCH FAILS TO DISPLAY RESULTS WHEN A DATE FIELD VALUE IS NULL

Version 8.0 Refresh Pack 1 for the IBM Business Process Manager products
Version 7.5.1 Fix Pack 2 for the IBM Business Process Manager products

APAR status

• Closed as program error.

Error description

• In the Process Portal Inbox, executing a saved search or quick
  search fails to display process instances if a date field in the
  instance data returned by the search (from the database)
  contains a null value.
  
  With Internet Explorer as the browser, the following error
  message is displayed in Process Portal (instead of the search
  results):
  
  [object Error]
  
  With Firefox as the browser, an error message similar to the
  following is displayed in Process Portal (instead of the search
  results):
  
  Error: Unable to load
  /portal/jsp/tiles/AdvancedSearchResultsContent.jsp?dojo.preventC
  ache=134 9388168669 status: 500
  
  In addition (regardless of browser), an exception similar to the
  following is written to SystemOut.log (on the server or cluster
  where the Process Portal is deployed):
  
  00000036 servlet       E
  com.ibm.ws.webcontainer.servlet.ServletWrapper service
  SRVE0068E: Uncaught exception created in one of the service
  methods of the servlet
  /jsp/tiles/AdvancedSearchResultsContent.jsp in application
  IBM_BPM_Portal_MyBPM_server1. Exception created :
  com.ibm.websphere.servlet.error.ServletErrorReport:
  javax.servlet.jsp.JspException: Cannot find bean searchError in
  any scope
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:  Users of BPM Express, BPM Standard and BPM  *
  *                  Advanced.                                   *
  ****************************************************************
  * PROBLEM DESCRIPTION: In the Process Portal Inbox,            *
  *                      executing a saved search or quick       *
  *                      search fails to display process         *
  *                      instances if a date field in the        *
  *                      instance data returned by the search    *
  *                      (from the database) contains a null     *
  *                      value.                                  *
  *                      With Internet Explorer as the           *
  *                      browser, the following error message    *
  *                      is displayed in Process Portal          *
  *                      (instead of the search results):        *
  *                      [object Error]                          *
  *                      With Firefox as the browser, an error   *
  *                      message similar to the following is     *
  *                      displayed in Process Portal (instead    *
  *                      of the search results):                 *
  *                      Error: Unable to load                   *
  *                      /portal/jsp/tiles/AdvancedSearchResults *
  *                      Content.jsp?dojo.preventCache=134       *
  *                      9388168669 status: 500                  *
  *                      In addition (regardless of browser),    *
  *                      an exception similar to the following   *
  *                      is written to SystemOut.log (on the     *
  *                      server or cluster where the Process     *
  *                      Portal is deployed):                    *
  *                      00000036 servlet       E                *
  *                      com.ibm.ws.webcontainer.servlet.Servlet *
  *                      Wrapper service                         *
  *                      SRVE0068E: Uncaught exception created   *
  *                      in one of the service methods of the    *
  *                      servlet                                 *
  *                      /jsp/tiles/AdvancedSearchResultsContent *
  *                      .jsp in application                     *
  *                      IBM_BPM_Portal_MyBPM_server1.           *
  *                      Exception created :                     *
  *                      com.ibm.websphere.servlet.error.Servlet *
  *                      ErrorReport:                            *
  *                      javax.servlet.jsp.JspException:         *
  *                      Cannot find bean searchError in         *
  *                      any scope                               *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  Date fields in process instances returned by a saved search
  were not being checked for null values by a method that was
  sorting the set of instances by date field.  This resulted in
  a NullPointerException that, in turn, was not being properly
  caught in a calling method, resulting in the "masking" error
  message reported in the error description.
  

Problem conclusion

• Adding checking for null date fields in the sorting method
  resolved the issue.  Instances with null values in the date
  field are sorted to the end of the list of instances.
  
  Interim fixes for Business Process Manager Version 7.5.1.0 and
  Version 7.5.1.1 have been published to Fix Central.  Please
  refer to the separate file that is automatically downloaded
  with the interim fix for prerequisite information and
  installation/uninstallation instructions.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  BPM STANDARD

• Fixed component ID

  5725C9500

Applicable component levels

• R750 PSY

     UP