JR44259: CMVC 223787 - RESOLVE OBJECTNOTFOUNDEXCEPTION WHEN CLICKING A PRODUCT LINK IN MARKETING EMAIL

7.0.0.9 for Developer Express
7.0.0.9 for Developer Professional
7.0.0.9 for Developer Enterprise
7.0.0-WS-WCServer-FP009
WebSphere Commerce Version 7.0.0.7 Fix Pack
WebSphere Commerce Version 7.0.0.9 Fix Pack

APAR status

• Closed as program error.

Error description

• When a user clicks on a product link within a marketing email, a
  blank page is served.
  
  An exception similar to the following may be seen in the logs:
  
  javax.ejb.ObjectNotFoundException: catalog entry id is null
   at
  com.ibm.commerce.catalog.objects.EJSJDBCPersisterCMPCatalogGroup
  CatalogEntryRelationBean_b4897c1f.findByCatalogEntryIdAndStore(E
  JSJDBCPersisterCMPCatalogGroupCatalogEntryRelationBean_b4897c1f.
  java:383)
   at
  com.ibm.commerce.catalog.objects.EJSCMPCatalogGroupCatalogEntryR
  elationHomeBean_b4897c1f.findByCatalogEntryIdAndStore(EJSCMPCata
  logGroupCatalogEntryRelationHomeBean_b4897c1f.java:31)
   at
  com.ibm.commerce.catalog.objects.EJSRemoteCMPCatalogGroupCatalog
  EntryRelationHome_b4897c1f.findByCatalogEntryIdAndStore(EJSRemot
  eCMPCatalogGroupCatalogEntryRelationHome_b4897c1f.java:231)
   at
  com.ibm.commerce.catalog.objects._CatalogGroupCatalogEntryRelati
  onHome_Stub.findByCatalogEntryIdAndStore(_CatalogGroupCatalogEnt
  ryRelationHome_Stub.java:339)
   at
  com.ibm.commerce.catalog.objects.CatalogGroupCatalogEntryRelatio
  nAccessBean.findByCatalogEntryIdAndStore(CatalogGroupCatalogEntr
  yRelationAccessBean.java:463)
   at
  com.ibm.commerce.catalog.beansrc.CatalogGroupCatalogEntryRelatio
  nCache$MyFindByCatalogEntryIdAndStore.generateCacheableData(Cata
  logGroupCatalogEntryRelationCache.java:243)
   at
  com.ibm.commerce.datatype.AbstractFinderResult.invokeFinder(Abst
  ractFinderResult.java:528)
   at
  com.ibm.commerce.datatype.CacheableFinderResult.invokeFinder(Cac
  heableFinderResult.java:195)
   at
  com.ibm.commerce.datatype.AbstractEntityAccessBeanFinderResult.i
  nvokeFinder(AbstractEntityAccessBeanFinderResult.java:257)
   at
  com.ibm.commerce.dynacache.commands.AbstractFinderResultCache.pe
  rformExecute(AbstractFinderResultCache.java:344)
   at
  com.ibm.websphere.command.LocalTarget.executeCommand(LocalTarget
  .java:58)
   at
  com.ibm.websphere.command.TargetableCommandImpl.execute(Targetab
  leCommandImpl.java:139)
   at
  com.ibm.websphere.command.CacheableCommandImpl.execute(Cacheable
  CommandImpl.java:138)
   at
  com.ibm.commerce.dynacache.commands.AbstractFinderResultCache.my
  InvokeFinder(AbstractFinderResultCache.java:1284)
   at
  com.ibm.commerce.dynacache.commands.AbstractFinderResultCache.in
  vokeFinder(AbstractFinderResultCache.java:1079)
   at
  com.ibm.commerce.catalog.beansrc.CatalogGroupCatalogEntryRelatio
  nCache.invokeFinder(CatalogGroupCatalogEntryRelationCache.java:7
  70)
   at
  com.ibm.commerce.catalog.beansrc.CatalogGroupCatalogEntryRelatio
  nCache.myFindByCatalogEntryIdAndStoreCollection(CatalogGroupCata
  logEntryRelationCache.java:349)
   at
  com.ibm.commerce.catalog.beansrc.CatalogGroupCatalogEntryRelatio
  nCache.findByCatalogEntryIdAndStore(CatalogGroupCatalogEntryRela
  tionCache.java:308)
   at
  com.ibm.commerce.catalog.commands.ProductDisplayCmdImpl.resolveP
  arentCategory(ProductDisplayCmdImpl.java:456)
   at
  com.ibm.commerce.catalog.commands.ProductDisplayCmdImpl.resolveP
  ageLayout(ProductDisplayCmdImpl.java:383)
   at
  com.ibm.commerce.catalog.commands.ProductDisplayCmdImpl.performE
  xecute(ProductDisplayCmdImpl.java:306)
   at
  com.ibm.commerce.command.ECCommandTarget.executeCommand(ECComman
  dTarget.java:157)
      ..
      ..
      ..
  

Local fix

Problem summary

• USERS AFFECTED:
  All users on WebSphere Commerce version 7, Fix Pack level 6 and
  Feature Pack 5
  
  PROBLEM ABSTRACT:
  A blank storefront web page is served when a user clicks on a
  product link in marketing email
  
  BUSINESS IMPACT:
  Impacts effectiveness of email marketing
  
  RECOMMENDATION
  

Problem conclusion

• The ProductDisplayCmdImpl class was fixed to properly set the
  productId.
  
  
  -------------------------------------------------------------
  The latest available maintenance information can be obtained
  from the Recommended Fixes for WebSphere Commerce technote:
  http://www.ibm.com/support/docview.wss?rs=3046&uid=swg21261296
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  WC BUS EDITION

• Fixed component ID

  5724I3800

Applicable component levels

• R700 PSY

     UP