Direct links to fixes
APAR status
Closed as program error.
Error description
NullPointerExceptions appear in the logs when a dialog activity runs that contains the Send Message e-mail action. A stack trace similar to the following appears in the logs: java.lang.NullPointerException at com.ibm.commerce.foundation.internal.server.services.businesscon text.ClassicCommerceContextServiceImpl.endRequest(ClassicCommerc eContextServiceImpl.java:102) at com.ibm.commerce.foundation.server.command.bod.BusinessObjectDoc umentProcessor.postprocessRequest(BusinessObjectDocumentProcesso r.java:510) at com.ibm.commerce.foundation.server.command.bod.BusinessObjectDoc umentProcessor.processBusinessObjectDocument(BusinessObjectDocum entProcessor.java:226) at com.ibm.commerce.marketing.facade.server.MarketingFacadeImpl.pro cessMarketingTrigger(MarketingFacadeImpl.java:108) at com.ibm.commerce.marketing.facade.server.EJSLocalStatelessMarket ing_0e493592.processMarketingTrigger(EJSLocalStatelessMarketing_ 0e493592.java:233) This occurs when the e-mail template is a custom JSP e-mail template, and the "Send immediately" option is selected in the e-mail action. Depending on the activity flow defined, the e-mail may or may not be sent, and the remainder of the dialog activity may or may not function correctly.
Local fix
Do not select the "Send immediately" checkbox in the Send Message action, or compose the e-mail template created in Management Center
Problem summary
USERS AFFECTED: All WebSphere Commerce version 7 users on Fix Pack 6 OR have installed APAR JR41894 and are using custom JSP e-mail templates in Management Center dialog activities PROBLEM ABSTRACT: NullPointerException may occur when using the Dialog Activity Send Message e-mail action. BUSINESS IMPACT: Marketing e-mails may not be sent, and dialog activities may not run correctly RECOMMENDATION:
Problem conclusion
The Send Message e-mail action was fixed so the NullPointerException will not be thrown when the e-mail template is a custom JSP. ------------------------------------------------------------- The latest available maintenance information can be obtained from the Recommended Fixes for WebSphere Commerce technote: http://www.ibm.com/support/docview.wss?rs=3046&uid=swg21261296
Temporary fix
Comments
APAR Information
APAR number
JR44130
Reported component name
WC BUS EDITION
Reported component ID
5724I3800
Reported release
700
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2012-09-18
Closed date
2012-11-26
Last modified date
2012-11-26
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
WC BUS EDITION
Fixed component ID
5724I3800
Applicable component levels
R700 PSY
UP
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Document Information
Modified date:
26 November 2012