JR43222: "OBJECT ERROR" OR "TYPEERROR: HANDLEBIDI UNDEFINED" OCCURS INTERMITTENTLY IN PROCESS PORTAL

Version 8.0 Refresh Pack 1 for the IBM Business Process Manager products
Version 7.5.1 Fix Pack 1 for the IBM Business Process Manager products

APAR status

• Closed as program error.

Error description

• In Process Portal, after a task is submitted for a process
  instance, the Inbox page is displayed again, but the page
  may display one of the errors below instead of displaying
  tasks/instances:
  
  "Object Error" or "TypeError: handleBidi undefined".
  
  Refreshing the page clears up the error (tasks/instances are
  displayed once again).
  
  The issue may also occur whem simply opening the Inbox.
  
  The issue has only been observed with Internet Explorer as the
  browser.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:  Users of BPM Express, BPM Standard and BPM  *
  *                  Advanced.                                   *
  ****************************************************************
  * PROBLEM DESCRIPTION: In Process Portal, after a task is      *
  *                      submitted for a process instance, the   *
  *                      Inbox page is displayed again, but      *
  *                      the page may display one of the         *
  *                      errors below instead of displaying      *
  *                      tasks/instances:                        *
  *                      "Object Error" or "TypeError:           *
  *                      handleBidi undefined".                  *
  *                      Refreshing the page clears up the       *
  *                      error (tasks/instances are              *
  *                      displayed once again).                  *
  *                      The issue may also occur whem simply    *
  *                      opening the Inbox.                      *
  *                      The issue has only been observed with   *
  *                      Internet Explorer as the                *
  *                      browser.                                *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  The "TypeError: handleBidi undefined" error was caused by code
  that processes an HTTP response not ensuring that the
  handleBidi() function existed before executing it, and not
  catching exceptions that may be thrown by handleBidi().
  The "Object Error" was caused by the handleBidi() function
  itself not ensuring that another function getBidiDir() existed
  before executing it.
  

Problem conclusion

• Exception handling for invocation of handleBidi() and checking
  for getBidiDir() within handleBidi() was added, resolving both
  issues.
  
  An interim fix for Business Process Manager Version 7.5.1.0 has
  been published to Fix Central.  Below is prerequisite
  information and installation/uninstallation instructions for
  the interim fix (also published to Fix Central in a separate
  file that is automatically downloaded with the interim fix):
  
  Prerequisite information
  ========================
  
  Prereqs:
  JR42576, JR42765, JR42894, JR43096
  
  Supersedes:
  JR42727, JR42954, JR42959, JR42983, JR43612
  
  Following is the interim fix installation order based on
  prerequisites:
  
  Process Center/Server:
  JR42012-JR42280-JR42220-JR42232-JR42330-JR42342-JR42576-JR42331-
  JR42452-JR42765-JR42894-JR42683-JR43096-JR43184
  
  Process Designer:
  JR42012-JR42280-JR42894
  
  
  Installation instructions
  =========================
  To install the JR43222 interim fix, follow these steps:
  
  1.  Back up the BPM and Performance Data Warehouse databases.
  (This is important because part of the prerequisite fixes go
  into the database and a database backup is required to revert
  the fix from the database.)
  
  2.  Back up the stand-alone profile or all profiles in a
  network deployment environment.  The "backupConfig" command
  can be used to backup a profile.  See the following
  documentation section:
  
  http://pic.dhe.ibm.com/infocenter/wasinfo/v7r0/index.jsp?topic=/
  com.ibm.websphere.nd.multiplatform.doc/info/ae/ae/rxml_backupcon
  fig.html
  
  3.  Stop the stand-alone server or network deployment
  environment before applying any fix.
  
  4.  Install the JR43184 runtime interim fix packages using IBM
  Installation Manager.  Prerequisite fixes and other fixes in
  the installation order can be installed at the same time as
  JR43184.  Note that some of the prerequisite fixes have
  runtime as well as Process Designer fix packages.  The Process
  Designer fixes should be installed one at a time.
  
  5.  Upgrade profiles:
  
  - For a stand-alone environment, follow step two in this
  section:
  
  http://publib.boulder.ibm.com/infocenter/dmndhelp/v7r5m1/topic/c
  om.ibm.wbpm.imuc.doc/topics/tmig_upgrading_bpm_errors.html
  
  - For a network deployment environment, follow step three in
  this section for each cluster:
  
  http://publib.boulder.ibm.com/infocenter/dmndhelp/v7r5m1/topic/c
  om.ibm.wbpm.imuc.doc/topics/tmig_upgrading_bpm_nd_clusters.html
  
  6.  Run the upgrade_7x command to update the database by
  following step one in this section:
  
  http://publib.boulder.ibm.com/infocenter/dmndhelp/v7r5m1/topic/c
  om.ibm.wbpm.imuc.doc/upgrade/topic/upgrading_existing_dbs_751.ht
  ml
  
  You must run the command three times as follows:
  
  First Run: As per step one listed in the above section
  (without any -ifix parameter).  This is for older fixes in the
  prerequisites chain.
  
  Second Run: Add "-ifix JR43096" to other required parameters
  like profileName, etc.
  
  Third Run: Add "-ifix JR43184" to other required parameters
  like profileName, etc.
  
  (The last two runs are specific to interim fixes.  This is
  because upgrade_7x was changed to accommodate changes specific
  to interim fixes, and not require being executed in its
  entirety).
  
  7.  Start the stand-alone server or network deployment
  environment.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  BPM ADVANCED

• Fixed component ID

  5725C9400

Applicable component levels

• R750 PSY

     UP