JR42939: CMVC 215105 - RESTORE A COUPON FOR AN ORDER WHEN CSR CANCELS THIS ORDER

7.0.0.9 for Developer Express
7.0.0.9 for Developer Professional
7.0.0.9 for Developer Enterprise
7.0.0-WS-WCServer-FP009

APAR status

• Closed as program error.

Error description

• When an order is submitted, and a coupon that has been issued to
  the shopper was used from wallet for that order, the coupon is
  used and the PX_COUPON.STATUS field is set to 2 (eg. being used
  in an order but not finalized yet). When that order is
  cancelled, then the same coupon does not get restored to its
  active state (eg. PX_COUPON.STATUS is not reset). So it is not
  possible to reuse that coupon from the coupon wallet for another
  order.
  

Local fix

Problem summary

• USERS AFFECTED:
  WebSphere Commerce users on v7.0 who use wallet and issue wallet
  coupons to the shoppers.
  
  PROBLEM ABSTRACT:
  Wallet coupons that were used for an order are not restored when
  CSR cancels that order.
  
  BUSINESS IMPACT:
  The shopper can not reuse a coupon if the order for which the
  coupon was used has been cancelled.
  
  RECOMMENDATION:
  

Problem conclusion

• AdminOrderCancelCmd has been modified to restore coupons used
  for an order to the active state if the order has been
  cancelled.
  -------------------------------------------------------------
  The latest available maintenance information can be obtained
  from the Recommended Fixes for WebSphere Commerce technote:
  http://www.ibm.com/support/docview.wss?rs=3046&uid=swg21261296
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  WC BUS DEV ED W

• Fixed component ID

  5724I3900

Applicable component levels

• R700 PSY

     UP