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JR42939: CMVC 215105 - RESTORE A COUPON FOR AN ORDER WHEN CSR CANCELS THIS ORDER

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You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • When an order is submitted, and a coupon that has been issued to
    the shopper was used from wallet for that order, the coupon is
    used and the PX_COUPON.STATUS field is set to 2 (eg. being used
    in an order but not finalized yet). When that order is
    cancelled, then the same coupon does not get restored to its
    active state (eg. PX_COUPON.STATUS is not reset). So it is not
    possible to reuse that coupon from the coupon wallet for another
    order.
    

Local fix

Problem summary

  • USERS AFFECTED:
    WebSphere Commerce users on v7.0 who use wallet and issue wallet
    coupons to the shoppers.
    
    PROBLEM ABSTRACT:
    Wallet coupons that were used for an order are not restored when
    CSR cancels that order.
    
    BUSINESS IMPACT:
    The shopper can not reuse a coupon if the order for which the
    coupon was used has been cancelled.
    
    RECOMMENDATION:
    

Problem conclusion

  • AdminOrderCancelCmd has been modified to restore coupons used
    for an order to the active state if the order has been
    cancelled.
    -------------------------------------------------------------
    The latest available maintenance information can be obtained
    from the Recommended Fixes for WebSphere Commerce technote:
    http://www.ibm.com/support/docview.wss?rs=3046&uid=swg21261296
    

Temporary fix

Comments

APAR Information

  • APAR number

    JR42939

  • Reported component name

    WC BUS DEV ED W

  • Reported component ID

    5724I3900

  • Reported release

    700

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2012-05-28

  • Closed date

    2012-06-28

  • Last modified date

    2012-06-28

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    WC BUS DEV ED W

  • Fixed component ID

    5724I3900

Applicable component levels

  • R700 PSY

       UP

[{"Business Unit":{"code":"BU055","label":"Cognitive Applications"},"Product":{"code":"SSYT2H","label":"WebSphere Commerce Developer Enterprise"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.0","Line of Business":{"code":"LOB31","label":"WCE Watson Marketing and Commerce"}}]

Document Information

Modified date:
07 December 2021