Direct links to fixes
APAR status
Closed as program error.
Error description
When an order is submitted, and a coupon that has been issued to the shopper was used from wallet for that order, the coupon is used and the PX_COUPON.STATUS field is set to 2 (eg. being used in an order but not finalized yet). When that order is cancelled, then the same coupon does not get restored to its active state (eg. PX_COUPON.STATUS is not reset). So it is not possible to reuse that coupon from the coupon wallet for another order.
Local fix
Problem summary
USERS AFFECTED: WebSphere Commerce users on v7.0 who use wallet and issue wallet coupons to the shoppers. PROBLEM ABSTRACT: Wallet coupons that were used for an order are not restored when CSR cancels that order. BUSINESS IMPACT: The shopper can not reuse a coupon if the order for which the coupon was used has been cancelled. RECOMMENDATION:
Problem conclusion
AdminOrderCancelCmd has been modified to restore coupons used for an order to the active state if the order has been cancelled. ------------------------------------------------------------- The latest available maintenance information can be obtained from the Recommended Fixes for WebSphere Commerce technote: http://www.ibm.com/support/docview.wss?rs=3046&uid=swg21261296
Temporary fix
Comments
APAR Information
APAR number
JR42939
Reported component name
WC BUS DEV ED W
Reported component ID
5724I3900
Reported release
700
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2012-05-28
Closed date
2012-06-28
Last modified date
2012-06-28
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
WC BUS DEV ED W
Fixed component ID
5724I3900
Applicable component levels
R700 PSY
UP
[{"Business Unit":{"code":"BU055","label":"Cognitive Applications"},"Product":{"code":"SSYT2H","label":"WebSphere Commerce Developer Enterprise"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.0","Line of Business":{"code":"LOB31","label":"WCE Watson Marketing and Commerce"}}]
Document Information
Modified date:
07 December 2021