JR41365: CMVC 215201 - RESOLVE A PASSWORD EMAIL NOTIFICATION PROBLEM WHEN MIGARTING SHOPPERS TO WEBSPHERE COMMERCE USING DATA LOAD.

7.0.0.9 for Developer Express
7.0.0.9 for Developer Professional
7.0.0.9 for Developer Enterprise
7.0.0-WS-WCServer-FP009
WebSphere Commerce Version 7.0.0.9 Fix Pack

APAR status

• Closed as program error.

Error description

• If a shopper is migrated from another system to WebSphere
  Commerce using member Data Load, when the shopper logs on for
  the first time, he/she will get a message that the password is
  reset and to check their e-mail to for a temporary password. The
  problem is that the temporary password in the email is wrong and
  it cannot be used to log into the site.
  

Local fix

• The shoppers need to reset their password again using their
  challenge answer.
  

Problem summary

• USERS AFFECTED:
  All WebSphere Commerce customers on V7 Feature Pack 3 or later,
  who use the feature of member Data Load to load users from
  another system.
  
  PROBLEM ABSTRACT:
  A wrong temporary password is sent to the customer in a reset
  password notification e-mail, when the shopper logs into the
  site for the first time after they are migrated from another
  system.
  
  BUSINESS IMPACT:
  The migrated users cannot log into the web site. The users need
  to reset password again, assuming they have a challenge answer.
  
  RECOMMENDATION:
  

Problem conclusion

• The password reset command was fixed so that the system
  generated password is e-mailed correctly to the user.
  -------------------------------------------------------------
  The latest available maintenance information can be obtained
  from the Recommended Fixes for WebSphere Commerce technote:
  http://www.ibm.com/support/docview.wss?rs=3046&uid=swg21261296
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  WC BUS EDITION

• Fixed component ID

  5724I3800

Applicable component levels

• R700 PSY

     UP