Direct links to fixes
APAR status
Closed as program error.
Error description
If a shopper is migrated from another system to WebSphere Commerce using member Data Load, when the shopper logs on for the first time, he/she will get a message that the password is reset and to check their e-mail to for a temporary password. The problem is that the temporary password in the email is wrong and it cannot be used to log into the site.
Local fix
The shoppers need to reset their password again using their challenge answer.
Problem summary
USERS AFFECTED: All WebSphere Commerce customers on V7 Feature Pack 3 or later, who use the feature of member Data Load to load users from another system. PROBLEM ABSTRACT: A wrong temporary password is sent to the customer in a reset password notification e-mail, when the shopper logs into the site for the first time after they are migrated from another system. BUSINESS IMPACT: The migrated users cannot log into the web site. The users need to reset password again, assuming they have a challenge answer. RECOMMENDATION:
Problem conclusion
The password reset command was fixed so that the system generated password is e-mailed correctly to the user. ------------------------------------------------------------- The latest available maintenance information can be obtained from the Recommended Fixes for WebSphere Commerce technote: http://www.ibm.com/support/docview.wss?rs=3046&uid=swg21261296
Temporary fix
Comments
APAR Information
APAR number
JR41365
Reported component name
WC BUS EDITION
Reported component ID
5724I3800
Reported release
700
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2011-12-02
Closed date
2012-06-27
Last modified date
2012-06-27
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
WC BUS EDITION
Fixed component ID
5724I3800
Applicable component levels
R700 PSY
UP
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Document Information
Modified date:
27 June 2012