IBM Support

JR41365: CMVC 215201 - RESOLVE A PASSWORD EMAIL NOTIFICATION PROBLEM WHEN MIGARTING SHOPPERS TO WEBSPHERE COMMERCE USING DATA LOAD.

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APAR status

  • Closed as program error.

Error description

  • If a shopper is migrated from another system to WebSphere
    Commerce using member Data Load, when the shopper logs on for
    the first time, he/she will get a message that the password is
    reset and to check their e-mail to for a temporary password. The
    problem is that the temporary password in the email is wrong and
    it cannot be used to log into the site.
    

Local fix

  • The shoppers need to reset their password again using their
    challenge answer.
    

Problem summary

  • USERS AFFECTED:
    All WebSphere Commerce customers on V7 Feature Pack 3 or later,
    who use the feature of member Data Load to load users from
    another system.
    
    PROBLEM ABSTRACT:
    A wrong temporary password is sent to the customer in a reset
    password notification e-mail, when the shopper logs into the
    site for the first time after they are migrated from another
    system.
    
    BUSINESS IMPACT:
    The migrated users cannot log into the web site. The users need
    to reset password again, assuming they have a challenge answer.
    
    RECOMMENDATION:
    

Problem conclusion

  • The password reset command was fixed so that the system
    generated password is e-mailed correctly to the user.
    -------------------------------------------------------------
    The latest available maintenance information can be obtained
    from the Recommended Fixes for WebSphere Commerce technote:
    http://www.ibm.com/support/docview.wss?rs=3046&uid=swg21261296
    

Temporary fix

Comments

APAR Information

  • APAR number

    JR41365

  • Reported component name

    WC BUS EDITION

  • Reported component ID

    5724I3800

  • Reported release

    700

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2011-12-02

  • Closed date

    2012-06-27

  • Last modified date

    2012-06-27

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    WC BUS EDITION

  • Fixed component ID

    5724I3800

Applicable component levels

  • R700 PSY

       UP

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Document Information

Modified date:
27 June 2012