Direct links to fixes
APAR status
Closed as program error.
Error description
A Marketing Manager would like to implement the following Dialog Activity scenario: A number of weeks after a customer has placed an order, send the customer an e-mail requesting feedback on the purchased products. The e-mail needs to include the details of the order that was placed. In order to implement this scenario, the order ID needs to be passed to the e-mail template JSP when the Send Message action is reached in the Dialog Activity.
Local fix
Problem summary
USERS AFFECTED: WebSphere Commerce users on v7.0 FEP3 using Management Center Dialog Activities PROBLEM ABSTRACT: WebSphere Commerce marketing dialog activities do not provide a way to pass the order ID to the e-mail template JSP when the Send Message action is invoked. BUSINESS IMPACT: Allow Dialog Activities to be able to send an e-mail that contains order details for a previous order RECOMMENDATION:
Problem conclusion
The marketing code has been enhanced to include the order ID in the name-value pairs when invoking the e-mail template JSP. The detailed steps of how to implement this scenario are included in the APAR Installation Instructions. The high level steps are: 1) Update the Customer Places Order trigger to a new definition. This requires the V7 FEP3 foundation feature to be enabled. 2) Create and register an e-mail template JSP. The e-mail template JSP can use the ${orderId} variable to look up details of the order. 3) Create and activate a Dialog Activity: --> Customer Places Order trigger --> Wait trigger --> Send Message action ------------------------------------------------------------- The latest available maintenance information can be obtained from the Recommended Fixes for WebSphere Commerce technote: http://www.ibm.com/support/docview.wss?rs=3046&uid=swg21261296
Temporary fix
Comments
APAR Information
APAR number
JR41022
Reported component name
WC BUS EDITION
Reported component ID
5724I3800
Reported release
700
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
YesSpecatt / New Function
Submitted date
2011-10-26
Closed date
2012-01-24
Last modified date
2012-01-24
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
WC BUS EDITION
Fixed component ID
5724I3800
Applicable component levels
R700 PSY
UP
[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSYSYL","label":"WebSphere Commerce Enterprise"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.0","Edition":"","Line of Business":{"code":"","label":""}}]
Document Information
Modified date:
24 January 2012