JR41022: CMVC 215090 - ENSURE DIALOG ACTIVITY TO FOLLOW UP ON AN ORDER.

7.0.0-WS-WCServer-FP009
WebSphere Commerce Version 7.0.0.6 Fix Pack
WebSphere Commerce Version 7.0.0.7 Fix Pack
WebSphere Commerce Version 7.0.0.8 Fix Pack
WebSphere Commerce Version 7.0.0.9 Fix Pack

APAR status

• Closed as program error.

Error description

• A Marketing Manager would like to implement the following Dialog
  Activity scenario:
  A number of weeks after a customer has placed an order, send the
  customer an e-mail requesting feedback on the purchased
  products. The e-mail needs to include the details of the order
  that was placed.
  
  In order to implement this scenario, the order ID needs to be
  passed to the e-mail template JSP when the Send Message action
  is reached in the Dialog Activity.
  

Local fix

Problem summary

• USERS AFFECTED:
  WebSphere Commerce users on v7.0 FEP3 using Management Center
  Dialog Activities
  
  PROBLEM ABSTRACT:
  WebSphere Commerce marketing dialog activities do not provide a
  way to pass the order ID to the e-mail template JSP when the
  Send Message action is invoked.
  
  BUSINESS IMPACT:
  Allow Dialog Activities to be able to send an e-mail that
  contains order details for a previous order
  
  RECOMMENDATION:
  

Problem conclusion

• The marketing code has been enhanced to include the order ID in
  the name-value pairs when invoking the e-mail template JSP. The
  detailed steps of how to implement this scenario are included in
  the APAR Installation Instructions.
  
  The high level steps are:
  1) Update the Customer Places Order trigger to a new definition.
  This requires the V7 FEP3 foundation feature to be enabled.
  2) Create and register an e-mail template JSP. The e-mail
  template JSP can use the ${orderId} variable to look up details
  of the order.
  3) Create and activate a Dialog Activity:
  --> Customer Places Order trigger --> Wait trigger --> Send
  Message action
  
  -------------------------------------------------------------
  The latest available maintenance information can be obtained
  from the Recommended Fixes for WebSphere Commerce technote:
  http://www.ibm.com/support/docview.wss?rs=3046&uid=swg21261296
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  WC BUS EDITION

• Fixed component ID

  5724I3800

Applicable component levels

• R700 PSY

     UP