IZ98777: SCROLL PROBLEMS IN MAXIMO PRODUCT PANELS USING FIREFOX BROWSER

APAR status

• Closed as program error.

Error description

• Problems may be experienced with Maximo or Maximo related
  products when using Firfox browser with scrolling.
  This problem is not seen when using Internet
  Explorer ( IE ).
  
  
  
  Original client report was against TSAM/TPM but Level3
  reproduced on Base only screens.
  
  Original client reported problem -
  
  "When using FireFox (3.6.13) to work with the TSAM
  administrative
  console, the following problem occurs; this does not happen with
  Internet Explorer 6.0 :
  The "Install Software" form has a few fields at the bottom that
  can not
  be modified in FF.
  The form can be reached (among other ways) as follows:
  - Use the GoTo menu; IT Infrastructure; Provisioning Inventory;
  Provisioning Computers;
  - then at the "Provisioning Computers" tab, filter for, find,
  and
  select an existing computer.
  Note that the form is large and will not usually fit on the
  screen, so
  a slider appears.
  - Then at the "Computer" tab, use menu "Select Action" and
  choose
  Install; Software Product.
  The form "Install Software" appears, with the tab "Software
  Installation" selected.  That tab is long and has a slider.
  At the bottom are a few fields to adjust priority and wait time.
  When
  you try to use the "Priority" or time unit menu's, the browser
  moves
  the form and the parent window in an apparent attempt to scroll
  the
  forms and make place for the drop-down menu (note that an empty
  space
  appears at the bottom).  This does not work, and it is
  impossible to
  change the pre-selected values.
  
  
  
  Level3 support recreated on Base only using the following
  scenario and requested APAR be opened.
  
  
  1)edited the dialog portion of asset.xml file. Copied the status
  drop down menu section and it 7 times in the same xml file.
  2)imported the xml file.
  3)goto -> Assets -> asset -> select an asset  -> select change
  status in "select action" drop down menu.
  4)dialog opens up with a sliding bar.
  5)move the sliding bar couple of inches(2 inches), then click on
  one of the status drop down menu. The menu opens up 2 inches
  down the select button.
  
  
  
  Reporting Environment:
  FireFox 3.6.13   -   also tested with FF 3.0.19
  Tivoli Service Automation Manager 7.2.1
  TPM 7.2
  Base Services 7.1.1.6
  AIX
  

Local fix

• Use Internet Explorer
  

Problem summary

• ****************************************************************
  * USERS AFFECTED: All Firefox users who use dropdown menu's in *
  *                 conjunction with scroll bars                 *
  ****************************************************************
  * PROBLEM DESCRIPTION: Problems may be experienced with Maximo *
  *                      or Maximo related                       *
  *                                                              *
  *                      products when using Firfox browser with *
  *                      scrolling.                              *
  *                                                              *
  *                      This problem is not seen when using     *
  *                      Internet                                *
  *                                                              *
  *                      Explorer ( IE ).                        *
  *                                                              *
  *                      Original client report was against      *
  *                      TSAM/TPM but Level3                     *
  *                                                              *
  *                      reproduced on Base only screens.        *
  *                                                              *
  *                      Original client reported problem -      *
  *                                                              *
  *                      "When using FireFox (3.6.13) to work    *
  *                      with the TSAM                           *
  *                                                              *
  *                      administrative                          *
  *                                                              *
  *                      console, the following problem occurs;  *
  *                      this does not happen with               *
  *                                                              *
  *                      Internet Explorer 6.0 :                 *
  *                                                              *
  *                      The "Install Software" form has a few   *
  *                      fields at the bottom that               *
  *                                                              *
  *                      can not                                 *
  *                                                              *
  *                      be modified in FF.                      *
  *                                                              *
  *                      The form can be reached (among other    *
  *                      ways) as follows:                       *
  *                                                              *
  *                      - Use the GoTo menu; IT Infrastructure; *
  *                      Provisioning Inventory;                 *
  *                                                              *
  *                      Provisioning Computers;                 *
  *                                                              *
  *                      - then at the "Provisioning Computers"  *
  *                      tab, filter for, find,                  *
  *                                                              *
  *                      and                                     *
  *                                                              *
  *                      select an existing computer.            *
  *                                                              *
  *                      Note that the form is large and will    *
  *                      not usually fit on the                  *
  *                                                              *
  *                      screen, so                              *
  *                                                              *
  *                      a slider appears.                       *
  *                                                              *
  *                      - Then at the "Computer" tab, use menu  *
  *                      "Select Action" and                     *
  *                                                              *
  *                      choose                                  *
  *                                                              *
  *                      Install; Software Product.              *
  *                                                              *
  *                      The form "Install Software" appears,    *
  *                      with the tab "Software                  *
  *                                                              *
  *                      Installation" selected.  That tab is    *
  *                      long and has a slider.                  *
  *                                                              *
  *                      At the bottom are a few fields to       *
  *                      adjust priority and wait time.          *
  *                                                              *
  *                      When                                    *
  *                                                              *
  *                      you try to use the "Priority" or time   *
  *                      unit menu's, the browser                *
  *                                                              *
  *                      moves                                   *
  *                                                              *
  *                      the form and the parent window in an    *
  *                      apparent attempt to scroll              *
  *                                                              *
  *                      the                                     *
  *                                                              *
  *                      forms and make place for the drop-down  *
  *                      menu (note that an empty                *
  *                                                              *
  *                      space                                   *
  *                                                              *
  *                      appears at the bottom).  This does not  *
  *                      work, and it is                         *
  *                                                              *
  *                      impossible to                           *
  *                                                              *
  *                      change the pre-selected values.         *
  *                                                              *
  *                      Level3 support recreated on Base only   *
  *                      using the following                     *
  *                                                              *
  *                      scenario and requested APAR be opened.  *
  *                                                              *
  *                      1)edited the dialog portion of          *
  *                      asset.xml file. Copied the status       *
  *                                                              *
  *                      drop down menu section and it 7 times   *
  *                      in the same xml file.                   *
  *                                                              *
  *                      2)imported the xml file.                *
  *                                                              *
  *                      3)goto -> Assets -> asset -> select an  *
  *                      asset  -> select change                 *
  *                                                              *
  *                      status in "select action" drop down     *
  *                      menu.                                   *
  *                                                              *
  *                      4)dialog opens up with a sliding bar.   *
  *                                                              *
  *                      5)move the sliding bar couple of        *
  *                      inches(2 inches), then click on         *
  *                                                              *
  *                      one of the status drop down menu. The   *
  *                      menu opens up 2 inches                  *
  *                                                              *
  *                      down the select button.                 *
  *                                                              *
  *                      Reporting Environment:                  *
  *                                                              *
  *                      FireFox 3.6.13   -   also tested with   *
  *                      FF 3.0.19                               *
  *                                                              *
  *                      Tivoli Service Automation Manager 7.2.1 *
  *                                                              *
  *                      TPM 7.2                                 *
  *                                                              *
  *                      Base Services 7.1.1.6                   *
  *                                                              *
  *                      AIX                                     *
  *                                                              *
  *                      LOCAL FIX:                              *
  *                                                              *
  *                      Use Internet Explorer                   *
  *                                                              *
  ****************************************************************
  * RECOMMENDATION:                                              *
  *                                                              *
  *                                                              *
  *                                                              *
  ****************************************************************
  SCROLL PROBLEMS IN MAXIMO PRODUCT PANELS USING FIREFOX BROWSER
  

Problem conclusion

• Firefox has an issue with obj.offsetParent where it does not
  take into account <DIV> elements (IE does).  In this case, the
  <DIV> element was the one keeping track of how far down it had
  been scrolled.  That's why it was working on IE & not FF.  The
  current fix now works around this Firefox behavior by taking
  into account the <DIV> element.
  
  
  
  
  
  The fix for this APAR is contained in the following maintenance
  package:
  
    | release\fix pack | REL 7.1.1.9 - BS
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• MAXIMO
  

Fix information

• Fixed component name

  PRODUCT INSTALL

• Fixed component ID

  5724R46IT

Applicable component levels

• R710 PSY

     UP