IZ92488: EXCHANGE 2007 SENSOR ON 64 BIT WINDOWS DISCOVERS NO SERVERS

APAR status

• Closed as program error.

Error description

• When running the Exchange2007Sensor from a Windows 64 bit TADDM
  gateway, the sensor gives the message, "Discovered 0 exchange
  servers".
  
  The DiscoverManager.log contains the following message
  indicating that the Get-ExchangeServer PowerShell cmdlet could
  not be found:
  
  2011-01-05 15:43:25,417 DiscoverManager [DiscoverWorker-27]
  Exchange2007Sensor-10.18.153.20-6001 DEBUG util.OsCommand -
  execute(cmd.exe /C cmd.exe /c
  C:/WINDOWS/temp/taddm.1oygy5/TaddmTool.exe -DTADDM_ID=1oygy5
  -DTADDM_USERNAME="domain\userid" -DTADDM_PASSWORD=XXXXXXXX
  -DTADDM_TIMEOUT=480   PSCommand @10.18.153.20 Get-ExchangeServer
  ): output=
  
  !?! 20101029083319 [domain\userid/********@10.18.153.20]
  PSCommand(Get-ExchangeServer)
  !?! 20101029083319 AutoDeploy=False RestartWmiOnAutoDeploy=False
  RestartWmiOnFailure=False InstallLocalProvider=False
  WmiQueryExactCount=False
  CommandOutputStanderdedCommandOutput!$!Add-PSSnapin
  Microsoft.Exchange.Management.PowerShell.Admin;
  Get-ExchangeServer!$!StanderededErrorOutput!$!Add-PSSnapin
  Microsoft.Exchange.Management.PowerShell.Admin;
  Get-ExchangeServer!$!Add-PSSnapin : No snap-ins have been
  registered for Windows PowerShell version 2.
  At line:1 char:13
  + Add-PSSnapin <<<<
  Microsoft.Exchange.Management.PowerShell.Admin;
  Get-ExchangeServer|Format-List
      + CategoryInfo          : InvalidArgument:
  (Microsoft.Excha...owerShell.Admin:String) [Add-PSSnapin],
  PSArgumentException
      + FullyQualifiedErrorId :
  AddPSSnapInRead,Microsoft.PowerShell.Commands.AddPSSnapinCommand
  
  The term 'Get-ExchangeServer' is not recognized as the name of a
  cmdlet, function, script file, or operable program. Check the
  spelling of the name, or if a path was included, verify that the
  path is correct and try again.
  At line:1 char:80
  + Add-PSSnapin Microsoft.Exchange.Management.PowerShell.Admin;
  Get-ExchangeServer <<<< |Format-List
      + CategoryInfo          : ObjectNotFound:
  (Get-ExchangeServer:String) [],  CommandNotFoundException
      + FullyQualifiedErrorId : CommandNotFoundException
  
  The error is due to the fact that TaddmTool.exe runs as a 32 bit
  application, and accesses the 32 bit PowerShell on the Windows
  64 bit gateway. The 32 bit PowerShell cannot access Exchange
  Management tools installed and registered on Windows 64 bit
  PowerShell.
  
  Additional Search Keywords:
  64b 64-bit
  

Local fix

Problem summary

• When running the Exchange2007 Sensor from a Windows 64 bit TADDM
  gateway, the sensor gives the message, "Discovered 0 exchange
  servers".
  This occurs due to the fact that TaddmTool.exe runs as a
  32 bitapplication, and accesses the 32 bit PowerShell on
  the Windows 64 bit gateway. The 32 bit PowerShell cannot
  access Exchange Management tools installed and registered
  on Windows 64 bit PowerShell.
  

Problem conclusion

• The fix for this APAR is contained in the following maintenance
  packages:
  | Fix Pack | 7.2.0.0-TIV-ITADDM-FP0005
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  APP DEPENDENCY

• Fixed component ID

  5724N5500

Applicable component levels

• R720 PSY

     UP