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IZ77688: CLONING THE CREATESR APPLICATION DOES NOT CLONE THE VIEW SERVICEREQUEST LINK

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APAR status

  • Closed as documentation error.

Error description

  • Cloning the CreateSR application does not clone the View Service
    Request link
    
    In Application Designer, search for the app CREATESR. There is a
    View Service Requests link - that when you use the application,
    allows you to view service requests from that app.  When we
    clone that application, the View Service Request link is not
    cloned.
    
    Steps to replicate, from client:
    
    Open Maximo logged as Maxadmin.
    
    Go to Application Designer and bring up CREATESR.  Out of the
    box, there is a View Service Request link that will take you to
    the View Service Request application
    
    When I select the action Duplicate Application Definition, give
    it a new application name (TEST1) and a description.  Save
    
    Bring up the new application (TEST1)
    
    Notice that View Service Requests link is not there.  So when I
    create a service request from this application, I cannot just
    click on the View Service Request link to quickly get there.  I
    would need to use the Go To Menu.  But if I were to use the out
    of the box Create Service Request, the link is there and I can
    easily go to View Service Request.
    
    Replicated in Maximo 7.1.1.6
    

Local fix

  • na
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED: Users of the Application Designer.           *
    ****************************************************************
    * PROBLEM DESCRIPTION: In Application Designer, search for the *
    *                      app CREATESR. There is a View Service   *
    *                      Requests link - that when you use the   *
    *                      application, allows you to view service *
    *                      requests from that app.  When we clone  *
    *                      that application, the View Service      *
    *                      Request link is not cloned.             *
    *                                                              *
    *                                                              *
    *                                                              *
    *                                                              *
    *                                                              *
    *                      Steps to replicate, from client:        *
    *                                                              *
    *                      Open Maximo logged as Maxadmin.         *
    *                                                              *
    *                      Go to Application Designer and bring up *
    *                      CREATESR.  Out of the box, there is a   *
    *                      View Service Request link that will     *
    *                      take you to the View Service Request    *
    *                      application                             *
    *                                                              *
    *                      When I select the action Duplicate      *
    *                      Application Definition, give it a new   *
    *                      application name (TEST1) and a          *
    *                      description.                            *
    *                                                              *
    *                      Save                                    *
    *                                                              *
    *                      Bring up the new application (TEST1)    *
    *                                                              *
    *                                                              *
    *                                                              *
    *                                                              *
    *                                                              *
    *                      Notice that View Service Requests link  *
    *                      is not there.  So when I create a       *
    *                      service request from this application,  *
    *                      I cannot just click on the View Service *
    *                      Request link to quickly get there.  I   *
    *                      would need to use the Go To Menu.  But  *
    *                      if I were to use the out of the box     *
    *                      Create Service Request, the link is     *
    *                      there and I can easily go to View       *
    *                      Service Request.                        *
    *                                                              *
    ****************************************************************
    * RECOMMENDATION:                                              *
    *                                                              *
    *                                                              *
    *                                                              *
    ****************************************************************
    CLONING THE CREATESR APPLICATION DOES NOT CLONE THE VIEW
    SERVICE  REQUEST LINK.
    

Problem conclusion

  • A new property has been added to the appbar control that allows
    customization of the AppBar links for a new Self Service app,
    whether it is cloned from an existing application, or created
    from scratch.  To configure the AppBar links, export the XML
    for the new application, then edit the <appbar> tag to include
    a new "appbarlinks" property, and reimport. This new property
    contains one or more sets of link attributes, separated by
    semicolons. Each set of attributes contains the following three
    attributes, separated by commas: (1) the ID of the linked
    application, (2) the description to be displayed in the appbar,
    and (3) the image to display next to the description in the
    appbar link.
    
    
    
    
    
    If the appbarlinks property is set on the appbar control, then
    any existing links that are found in the database are ignored,
    and only the customized links are displayed. This property has
    no effect on the menubar items.
    
    
    
    
    
    Following is the format for the new appbarlinks property, and
    an example of a customized <appbar> control:
    
    
    
    
    
    appbarlinks="APP1,Description1,img1;APP2,Description2,img2"
    
    <appbar id="servreqs" appbarlinks="CREATESR,Create Service
    Request,appimg_createsr.gif;SEARCHSOL,Search
    Solutions,appimg_searchsol.gif"/>
    

Temporary fix

Comments

APAR Information

  • APAR number

    IZ77688

  • Reported component name

    MAXIMO SYS CONF

  • Reported component ID

    5724R46S1

  • Reported release

    711

  • Status

    CLOSED DOC

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2010-06-18

  • Closed date

    2010-09-07

  • Last modified date

    2010-09-07

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels

[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSLKT6","label":"IBM Maximo Asset Management"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"711","Edition":"","Line of Business":{"code":"LOB02","label":"AI Applications"}}]

Document Information

Modified date:
07 September 2010