IZ71309: MXPERSON INBOUND FAILS WITH ERROR THE PRIMARY RECORD MAY ONLY BEDELETED IF IT IS THE LAST RECORD WHEN DELETING PHONE

APAR status

• Closed as program error.

Error description

• Import of person data without phone or sms or email
  records in order to delete them, for a person record with
  multiple phone, sms, or email records, can fail with
  error: The primary record may only be deleted if it is the last
  record
  
  To reproduce in MAXDEMO system:
  
  1.  Setup MXPERSON integration outbound and inbound using XML
  files
  2.  In the PERSON appplication, add phone, sms, and email
  
   records (non-primary) to CARSON.
  3.  Export XML for CARSON through MXPERSON.
  4.  Edit XML and ensure Action="Replace" and delete
  all the phone, sms, and email content.
  5.  Import XML.
  
  The import should delete all the phone, sms, and email
  records for CARSON.  Instead it will fail with the
  error "The primary record may only be deleted if it is the last
  record" for one of these categories because it attempts
  to delete one of the primary records before all the
  secondary records have been deleted in that category.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED: maximo users                                 *
  ****************************************************************
  * PROBLEM DESCRIPTION: Import of person data without phone or  *
  *                      sms or email                            *
  *                                                              *
  *                      records in order to delete them, for a  *
  *                      person record with                      *
  *                                                              *
  *                      multiple phone, sms, or email records,  *
  *                      can fail with                           *
  *                                                              *
  *                      error: The primary record may only be   *
  *                      deleted if it is the last               *
  *                                                              *
  *                      record                                  *
  *                                                              *
  *                      To reproduce in MAXDEMO system:         *
  *                                                              *
  *                      1.  Setup MXPERSON integration outbound *
  *                      and inbound using XML                   *
  *                                                              *
  *                      files                                   *
  *                                                              *
  *                      2.  In the PERSON appplication, add     *
  *                      phone, sms, and email                   *
  *                                                              *
  *                      records (non-primary) to CARSON.        *
  *                                                              *
  *                      3.  Export XML for CARSON through       *
  *                      MXPERSON.                               *
  *                                                              *
  *                      4.  Edit XML and ensure                 *
  *                      Action="Replace" and delete             *
  *                                                              *
  *                      all the phone, sms, and email content.  *
  *                                                              *
  *                      5.  Import XML.                         *
  *                                                              *
  *                      The import should delete all the phone, *
  *                      sms, and email                          *
  *                                                              *
  *                      records for CARSON.  Instead it will    *
  *                      fail with the                           *
  *                                                              *
  *                      error "The primary record may only be   *
  *                      deleted if it is the last               *
  *                                                              *
  *                      record" for one of these categories     *
  *                      because it attempts                     *
  *                                                              *
  *                      to delete one of the primary records    *
  *                      before all the                          *
  *                                                              *
  *                      secondary records have been deleted in  *
  *                      that category.                          *
  *                                                              *
  *                      LOCAL FIX:                              *
  *                                                              *
  *                      None                                    *
  *                                                              *
  ****************************************************************
  * RECOMMENDATION:                                              *
  *                                                              *
  *                                                              *
  *                                                              *
  ****************************************************************
  MXPERSON INBOUND FAILS WITH ERROR THE PRIMARY RECORD MAY ONLY
  BE  DELETED IF IT IS THE LAST RECORD WHEN DELETING PHONE
  

Problem conclusion

• <This is fixed. Now you can bring "Replace" transactions and
  the phones/emails/sms are deleted.>
  
  
  
  
  
  The fix for this APAR is contained in the following maintenance
  package:
  
    | release\fix pack | REL 7.1.1.7 - BS
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• MAXIMO
  

Fix information

• Fixed component name

  MAXIMO INTEGRAT

• Fixed component ID

  5724R46I1

Applicable component levels

• R711 PSY

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