IZ68626: ITM 6.2.1 VI VMWARE AGENT FAILS TO COLLECT VM MEMORY DATA

IBM Tivoli Monitoring for Virtual Servers: VMware VI 6.2.1-TIV-ITM_VMWVI-IF0008

APAR status

• Closed as program error.

Error description

• ITM 6.2.1 VI agent dataprovider may report errors
  collecting data for the VM Memory attribute group,
  resulting in incomplete data in TEP workspaces
  views.
  
  In the kvm_data_provider*.log file there will be
  errors:
  
  2009-12-17 11:21:38 22 SEVERE: ThreadRunner$1.run: Exception
  execeuting thread: java.lang.NullPointerException
   at com.ibm.tivoli.monitoring.agent.kvm.itm.attributegroup
   .VMMemoryAttributeGroup$1.run
   (VMMemoryAttributeGroup.java:89)
   at com.ibm.tivoli.monitoring.agent.kvm.util.ThreadRunner$1
   .run(ThreadRunner.java:144)
   at com.ibm.tivoli.monitoring.agent.kvm.util
   .ThreadPool$RunnableWrapper.run(ThreadPool.java:41)
   at java.lang.Thread.run(Thread.java:801)
  

Local fix

Problem summary

• ****************************************************************
  ***
  * USERS AFFECTED: All VMware VI Agent users.
  ****************************************************************
  ***
  * PROBLEM DESCRIPTION:  The data provider might report errors
  * collecting data for the VM Memory attribute group, resulting
  * in incomplete data in Tivoli Enterprise Portal workspaces
  views.
  * In the kvm_data_provider*.log file, these errors might be
  logged:
  *   2009-12-17 11:21:38 22 SEVERE: ThreadRunner$1.run: Exception
  *   execeuting thread: java.lang.NullPointerException
  *   at com.ibm.tivoli.monitoring.agent.kvm.itm.attributegroup
  *   .VMMemoryAttributeGroup$1.run
  (VMMemoryAttributeGroup.java:89)
  *   at com.ibm.tivoli.monitoring.agent.kvm.util.ThreadRunner$1
  *   .run(ThreadRunner.java:144)
  *   at com.ibm.tivoli.monitoring.agent.kvm.util
  *   .ThreadPool$RunnableWrapper.run(ThreadPool.java:41)
  *   at java.lang.Thread.run(Thread.java:801)
  ****************************************************************
  ***
  * RECOMMENDATION: Install Interim Fix
  6.2.1-TIV-ITM_VMWVI-IF0005.
  ****************************************************************
  ***
  The problem is resolved in 6.2.1-TIV-ITM_VMWVI-IF0005.
  

Problem conclusion

• The fix for this APAR is contained in the following maintenance
  package:
  
      | interim fix | 6.2.1-TIV-ITM_VMWVI-IF0005
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  ITMF VMWARE VI

• Fixed component ID

  5724L92VI

Applicable component levels

• R621 PSY

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