IZ66178: VIRTUALAPP OBJECT CAUSES VMWARE DISCOVERY TO FAIL

IBM Tivoli Monitoring for Virtual Servers: VMware VI 6.2.1-TIV-ITM_VMWVI-IF0008

APAR status

• Closed as program error.

Error description

• Environment:
  
  IBM Tivoli Monitoring for Virtual Servers: VMware VI 6.2.1
  
  Problem Description:
  
  The VMware VI agent connects to the Tivoli Enterprise Monitoring
  Server and is displayed in the Tivoli Enterprise Portal
  Navigation
  tree, but only the top level nodes are displayed: VMware VI
  Agent,
  Monitored Servers, and Events. No Monitored Servers are
  discovered and
  no ESX Server subnodes are displayed in the Navigation tree.
  
  This can occur when a VirtualApp managed object type (which
  extends
  ResourcePool) is returned by the vCenter API.  The
  kvm_data_provider_*.log will contain entries similar to:
  
  2009-11-23 13:11:05 13 SEVERE:
  MetaInventory.getMetaByTypeString:
  Unknown type string: VirtualApp
  2009-11-23 13:11:05 13 WARNING: Inventory.run: Accessed a null
  reference
  while collecting inventory updates.
  2009-11-23 13:11:05 13 WARNING: Inventory.handleException:
  Encountered
  an error but connection still seems valid
  

Local fix

Problem summary

• **************************************************************
  * USERS AFFECTED: Users with VirtualApp objects.
  **************************************************************
  * PROBLEM DESCRIPTION: Only the top level nodes (VMware VI
  Agent,
  * Monitored Servers, and Events) are displayed in
  * the Tivoli Enterprise Portal Naviagation tree.
  * No monitored servers are discovered and no ESX Server
  * subnodes are displayed in the Navigation tree.
  * This can occur when a VirtualApp managed object type,
  * which extends ResourcePool, is returned by the vCenter
  * API.  The kvm_data_provider_*.log contains entries
  * similar to:
  * 2009-11-23 13:11:05 13 SEVERE:
  * MetaInventory.getMetaByTypeString: Unknown type string:
  * VirtualApp
  * 2009-11-23 13:11:05 13 WARNING: Inventory.run: Accessed
  * a null reference while collecting inventory updates.
  * 2009-11-23 13:11:05 13 WARNING:
  * Inventory.handleException: Encountered an error but
  * connection still seems valid.
  **************************************************************
  * RECOMMENDATION: Apply Interim Fix 6.2.1-TIV-ITM_VMWVI-IF0004
  **************************************************************
  

Problem conclusion

• The fix for this APAR is contained in the following maintenance
  package:
  
      | interim fix | 6.2.1-TIV-ITM_VMWVI-IF0004
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  ITMF VMWARE VI

• Fixed component ID

  5724L92VI

Applicable component levels

• R621 PSY

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