IZ52190: ERROR: YOU DO NOT HAVE A WALLET STORED ON THE COMPUTER - AA DOES NOT DOWNLOAD WALLET

APAR status

• Closed as program error.

Error description

• Problem:
  
  We're trying to install TAM E-SSO 8.0.1.10, but we've run into
  some
  severe errors.
  The error shows when a user tries to log on the the engina
  through
  AccessAgent. Until then we've had no problems with AccessAdmin
  and IMS
  Configuration
  We can successfully ping and telnet (80 and 443) from the AA
  client
  machine to the IMS server.
  user cannot do initial sign up or login so there wallet is never
  stored
  on the machine. login using windows Gina bypass TAM E-SSO Gina
  ERROR:
  you do not have a wallet stored on the computer.  However you
  cannot
  download your wallet from the IMS server beacuse network
  connectivity is
  currently unavailable.  please try again later.
  this a new install not an upgrade
  
  This is exactly what steps we take:
  A. Setup IMS
  A.1 Install DB2 ESE 9.5 in accordance with the deployment
  redbook on
  TAM ESSO (Draft)
  A.2 Install IMS using the DB2 as datastore
  A.3 Configure IMS to connect to AD using a test-user called
  TAMESSO.
  A.4 Configured IMS using the AccessAdmin
  A.5 Installed AccessAgent on client desktop.
  A.6 Attempted signup/login from AA to IMS but both failed
  
  
  Advise if this user is created in Active Directory?
  Yes
  Advise if Active Directory snyc is enabled do you have user sync
  with Active directory?
  Yes
  Advice if the user has gone through first time login and created
  there secret questions?
  No, it fails before.
  Advice if when the user logged in for the first time that you
  selected YES to store the wallets locally on the machine?
  Wallets
  should be cached locally.
  We've never gotten to this question.
  Does this effect all users?
  Yes
  Can administrator login ok?
  No
  Ensure you have set the wallets to be stored locally
  We've set this up in IMS
  
  is the Access Agent greyed out when logging in?
      Yes - because we have to log directory on to Windows.
  
  You need to enable NetworkProvider - set it to Yes.
  
  Steps to Duplicate:
  See Problem Description
  
  
  Desired Behavior: Customer needs users to be able to login
  
  Environment:
  IMS: 8.0.1.0.10
  AA: 8.0.1.0.11
  OS the IMS Server is running on - Windows Server 2003 SP2
  Which OS is the agent runnining on - Windows XP SP3
  Which OS does the repository resides on - Windows Server 2003
  SP2
  Standard.
  Repository - AD
  
  Which type of configuration is the AccessAgent running under -
  Personal
  Desktop
  

Local fix

• N/A
  

Problem summary

• Ifix provided to customer
  

Problem conclusion

• This will be shipped in ESSO 8.0.1 Fixpack 1
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  SSO ACCESS AGEN

• Fixed component ID

  5724V67AG

Applicable component levels

• R801 PSY

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