IZ43447: ORACLE AGENT DOES NOT START. IT GIVES THE FOLLOWING ERROR:THE SERVICE DID NOT RESPOND TO THE START OR CONTROL REQUEST

APAR status

• Closed as documentation error.

Error description

• ITM 6.1 FP01 LA07 Windows Oracle agent does not start.
  HUB/RTEMS/TEP are AIX ITM 6.1 FP06IF03. Installation of the
  Oracle agent completes,
  but then the Oracle agent does not start. IT gives the following
  error:
  The service did not respond to the start or control request in a
  timely fashion.
  The windows OS agent is at 06.10.06.02.
  The reason for some machine have such problems is , at windows
  box, oracle agent need the oracle's dll location path at system
  path. At the problem machine, this oracle's dll location was
  not added at system path.
  WHY is it not added to the system path? Is this sa failure in
  the install of the agent or a failure in the install of Oracle
  itself?
  
  --> It is the install of Oracle itself.
  
  HOW can it be rectified and why does our install not check that
  the path it there??
  
  --> There is no better remedy for this issue. Even the installer
  of Oracle Agent add %ORACLE_HOME%\bin to PATH, the machine need
  to reboot because the Windows Service's enviroment variable is
  not update until reboot.
  
  I believe that this is an APAR in that we need to check the path
  and if the oracle bin is NOT there we need to add it and
  tell the customer to reboot OR need to indicate to them that
  this needs to be done so that we do not get the misleading
  microsoft error message in the future.
  

Local fix

• The root cause is, the oracle database server's bin path was not
  at system path environment variable.
  Even if the customer add the oracle database server's bin path
  at system path, it's required to reboot the machine at customer
  side to make sure the system path take effect.
  Below are the steps which don't need to reboot the machine to
  make sure system path take effect
  Step 1. Add oracle database server's bin path to system path, in
  this case, the path is "D:\oracle\ora10g\bin".
  Step 2. Specify an userid (can not be LocalSystem) to start the
  oracle agent -- which user have the correct permission to
  access oracle database. For example, "testuser"
  
  start the oracle agent from "tivoli monitoring control panel",
  then oracle agent should be started.
  

Problem summary

• IBM Tivoli Monitoring for Databases: Oracle Agent startup fails
  with the following error message:
  "The service did not respond to the start or control request in
  a timely fashion."
  

Problem conclusion

• In some cases, the path of %ORACLE_HOME%\bin is not added to the
  system path environment variable after the installation of the
  Oracle database. As a result, the agent cannot locate the Oracle
  DLL files and fails to start.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels