IZ29231: OMNIBUS_TEC.RLS UPDATE_OMNIBUS_EVENTS RULE DOES NOT CLOSE EVENT

APAR status

• Closed as program error.

Error description

• Problem Description:  OMNIbus_tec.rls update_omnibus_events rule
  does not close event
  Failing TEC Component(s): rule
  Customer/Recreate Environment:
  
  Database:  N/A
  TME Framework:  N/A
  Install Method:  upgrade
  TEC Server:  3.9 FP07
  Tec Gateway:  N/A
  Tec UI Server:  N/A
  WAS server:  N/A
  Tec Console:  N/A
  Endpoints:  N/A
  TMR/TEC same machine: Yes
  Affected Locale(s):  N/A
     Collected Information:
  rulebase, rules.trace and wtdumprl containing events in ecurep
  under 02940,353,758.
  Also put there the OMNIbus_tec.rls;  omni.event.txt which is the
  first omnibus event.
  omni_update.event.txt - second omnibus events that clears the
  first event.
  
  
  Last Known Good Level:  N/A
  L3 Acknowledged:  KB
  
  Recreate Steps:
  1. Either use rulebase provided, or add OMNIbus.baroc and
  OMNIbus_tec.rls to a rulebase.
  2. Use the event tests above to send the two events, the event
  severity is changed but the event is not closed.
  
  Problem Details and troubleshooting:
   OMNIbus_tec.rls update_omnibus_events rule does not close event
  When a clearing event arrives to the Omnibus Server it sends an
  OMNIbus_Update event to the TEC Server,
  this activates the update_omnibus_events rule, however only the
  first part of the rule activates.
  
  This has already been looked at by Level 3 who state:
  What the update_omnibus_severity reception action essentially
  does is:
  
  IF update event severity differs from original event severity
  THEN change the severity of the original, and update the
  administrator
  ELSE
     TRUE and
        IF omni status is OPEN, THEN change the status to OPEN
        IF omni status is ACK, THEN change the status to ACK
        IF omni status is CLEARED, THEN change the status to
  CLOSED
  
  So, the status does not get changed, because the ELSE block is
  not
  entered.
  
  Rule needs to be changed so that all actions are carried out.
  

Local fix

Problem summary

• When an OMNIbus_Update event is forwarded to TEC, in which
  both the severity and status are changed, only the severity
  is changed for the corresponding TEC event.
  

Problem conclusion

• The TEC rule was corrected in order that the severity and
  status be updated in the case of receiving an OMNIbus_Update
  with both a severity and status change.
  
  The update is available in the 4.0 version of
  TEC_OMNIbus_IntegrationFlows.tar.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TIVOLI ENT.CONS

• Fixed component ID

  5698TEC00

Applicable component levels

• R390 PSY

     UP