IBM Support

IV99280: CHANGES MADE TO THE WINCOLLECT SERVER CONFIGURATION ARE NOT PUSHED OUT TO WINCOLLECT AGENTS

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APAR status

  • Closed as program error.

Error description

  • It has been identified that patches from the WinCollect
    Configuration Protocol in QRadar do not get sent out
    successfully to WinCollect Agent versions between 7.2.2-2 and
    7.2.4 if QRadar is patched to version 7.2.8 patch 7 or newer.
    
    
    The root cause for this issue is Java APAR IV98349
    

Local fix

  • If you have a small number of agents, you can download the
    WinCollect Agent EXE installer from IBM Fix Central for
    WinCollect version 7.2.5 or later and manually upgrade the
    agents.
    
    To manually update an agent, right-click on the downloaded
    installer and select 'Run as Administrator'. When prompted to
    update the current agent installation, select yes. After the
    update is complete, WinCollect will be able to contact the
    configuration server on the QRadar appliance and future updates
    will function normally.
    

Problem summary

  • This issue was fixed in QRadar QRM QVM release of 728 patch 14.
    

Problem conclusion

  • This issue was fixed in QRadar QRM QVM release of 728 patch 14.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IV99280

  • Reported component name

    QRADAR SOFTWARE

  • Reported component ID

    5725QRDSW

  • Reported release

    720

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2017-08-24

  • Closed date

    2018-10-24

  • Last modified date

    2018-10-24

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    QRADAR SOFTWARE

  • Fixed component ID

    5725QRDSW

Applicable component levels

[{"Business Unit":{"code":"BU048","label":"IBM Software"}, "Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"720","Edition":""}]

Document Information

Modified date:
24 October 2018